WorksheetsMcChristmas Party 2019
Total questions: 15
Worksheet time: 8mins
What is The Guest Recovery Process?
Get a Manager
Listen, Apologize, Solve the Problem, Thank the Guest
Clock out and hide
Apologize
How often do we need to wash our hands?
Every 60 min or as needed
When you touch garbage
When your manager tells you to
Every 30 minutes
How often does Dining Room and Washrooms need to be checked for cleanliness?
Every hour, 30 min during peaks
Every 2 hours, 1 hour during peaks
Every 4 hours
Every 30 minutes, 15 min during peaks
How often should bar towel buckets be checked/changed?
Every 30 min
Every 4 hours
Every 2 hours
Every 3 hours
What Does FIFO stand for?
First In, First Out
First In, Fall Out
First Out, First In
Fall In, Fall Over
How long can Reg meat sit in the cabinet before it MUST be wasted?
5 min
10 min
15 min
20 min
McDonalds Ads regarding "Best Burger" are pushing what qualities?
Beefer, Hotter, Sauceyer
Hotter, Juicer, Tastier
Bigger, Badder, Better then Ever
Fresher, Faster, Hotter
How long is our coffee good for once brewed until it MUST be wasted?
30 min
15 min
2 hours
1 hour
Greet, Connect, Deliver, Farewell. This process refers to what?
The 4 touchpoints where you can interact with a guest
The 4 times you must smile at a guest
The 4 points that must remain clean
A Guest Experience Leader
An ACCURATE Pre-shift (Area & Manager) can eliminate how many potential barriers throughout a shift?
50-60%
The don't help at all
60-70%
75-80%
How many times can you use a Bar towel before discarding into the dirty bucket?
All day if it just sits on the counter
3 hours max
once for intended surface then must be discarded
Red ones can be used longer
Whens there's time to lean, there's time to...
Talk
Text
Clean
Cry
What are our key focus's for 4th Quarter of 2019
Kitchen Efficiency
Shift management
Cleanliness & Food safety
All of the Above
McDonalds Canada opened its first restaurant in what year?
1987
1978
1968
1967
That first restaurant opened where?
Toronto, ON
Richmond, BC
Edmonton, Al
Quebec City, Q
