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Professional Communications Final Exam Review

Total questions: 80

Worksheet time: 40mins

Name
Class
Date
1.

A message written to confirm that a message was received and an action was taken is called a _____.

a)

courtesy response

b)

routine response

c)

special response

d)

diplomatic response

2.

Which subject line prefix indicates an e-mail has been forwarded?

a)

RE:

b)

BC:

c)

FW:

d)

TO:

3.

The work a person does regularly in order to earn money is a(n) ____.

a)

job

b)

aptitude

c)

entry-level

d)

goal

4.

____ is the characteristics that make up a set of letters, numbers, and symbols.

a)

font

b)

body text

c)

standard formatting

d)

typeface

5.

A word that assumes an air of superiority is _____.

a)

a bias-free word

b)

a euphemism

c)

condescending

d)

jargon

6.

Writing is _____ when you have presented and connected ideas so they make sense to the reader.

a)

cyclical

b)

concise

c)

logical

d)

linear

7.

The _____ leadership style is a hands-off approach to leadership.

a)

autocratic

b)

laissez-faire

c)

dynamic

d)

democratic

8.

Which of the following describes an action, behavior, or attitude that sends a message to the receiver?

a)

receiving barrier

b)

nonverbal communication

c)

translation

d)

informal communication

9.

A(n) ____ goal is specific, measurable, attainable, realistic, and timely.

a)

TRAMS

b)

CTSO

c)

SMART

d)

IDEA

10.

Speaking a false statement about someone that causes others to have a bad opinion of him or her is called _____.

a)

slander

b)

spamming

c)

libel

d)

flaming

11.

Which résumé section will an employer focus on the most?

a)

education

b)

experience

c)

references

d)

special skills

12.

Which e-mail program feature lists the names of all employees in the system?

a)

send option

b)

address book

c)

forward option

d)

folder

13.

Margins, space between paragraphs, and any other blank space on the page is ____.

a)

block spacing

b)

white space

c)

standard formatting

d)

typeface

14.

_____ is the ability to use technology to create, locate, evaluate, and communicate information.

a)

digital ethics

b)

digital communication

c)

digital citizenship

d)

digital literacy

15.

A message used to persuade the reader to spend money for a product or service, either immediately or later, is a _____ message.

a)

persuasive

b)

courtesy

c)

routine

d)

sales

16.

The greeting in a letter is called the ____.

a)

notation

b)

salutation

c)

inside address

d)

signature

17.

Which social media platform is designed specifically for professional networking?

a)

Facebook

b)

LinkedIn

c)

Blogger

d)

Twitter

18.

Which section is considered to be a map of the information contained within a manual?

a)

glossary

b)

title

c)

table of contents

d)

numbered steps

19.

A request that is expected by the receiver is a(n) _____.

a)

special request

b)

persuasive request

c)

courtesy request

d)

routine request

20.

AIDA is an acronym that stands for _____.

a)

action, interest, determination, action

b)

action, internet, desire, and attention

c)

attention, instructions, desire, and action

d)

attention, interest, desire, and action

21.

A(n) ____ is something a person wants to achieve in a specified time period.

a)

target

b)

goal

c)

interest

d)

ambition

22.

Professional writing requires the use of _____.

a)

Standard English

b)

Business English

c)

decoding

d)

translating

23.

When writing a negative message, use the _____ approach.

a)

direct

b)

persuasive

c)

buffer

d)

indirect

24.

A school that returns the money it earns back into the school is a ____.

a)

proprietary school

b)

postsecondary school

c)

for-profit school

d)

not-for-profit school

25.

The environment or setting in which something occurs or is communicated is called _____.

a)

professional communication

b)

haptics communication

c)

paralanguage

d)

context

26.

The use of English by those with a different native language is known as _____.

a)

Standard English

b)

professional communication

c)

English as a second language

d)

business communication

27.

When writing a positive or neutral message, use the _____ approach.

a)

direct

b)

persuasive

c)

buffer

d)

indirect

28.

Spyware, Trojan horses, worms, and viruses are examples of _____.

a)

cookies

b)

malware

c)

phishing

d)

firewalls

29.

Which of the following describes a neutral or positive substitute for the word misinformed?

a)

unaware

b)

affordable

c)

apologize

d)

malfunctioning

30.

Maintaining a safe workplace is the responsibility of the _____.

a)

employer and employee

b)

employee

c)

leader

d)

employer

31.

Which propaganda technique repeats the name of the company, product, or other item being promoted?

a)

transfer

b)

bandwagon

c)

testimonial

d)

repetition

32.

When sending an e-mail attachment, you should ____.

a)

make sure the recipient is comfortable receiving attachments.

b)

ensure the recipient can handle the size and type of file.

c)

notify the recipient that you will be sending an attachment.

d)

all of the above

33.

If you want the reader to respond, you must ask them to do something. This is part of which step in the AIDA process?

a)

action

b)

interest

c)

attention

d)

desire

34.

Your online application will stand out to a potential employer if it is ____.

a)

error free

b)

an infographic

c)

in HTML format

d)

plain text

35.

Most back injuries are caused by _____.

a)

natural emergencies

b)

improper lifting

c)

falls

d)

material-storage hazards

36.

Always keep the _____ in mind as you write.

a)

length

b)

audience

c)

logic

d)

presentation

37.

Written information intended for publication is called ____.

a)

copy

b)

keywords

c)

a blog

d)

content

38.

_____ is sharing of information that conforms to specific protocol.

a)

Formal communication

b)

Communication process

c)

Verbal communication

d)

Informal communication

39.

_____ is an example of a bias-free term that can be used to replace the word deaf.

a)

Auditorily challenged

b)

Disabled

c)

Handicapped

d)

Hearing impaired

40.

Verbal communication includes all of the following except _____.

a)

sending an e-mail response

b)

giving information

c)

making requests

d)

participating in meetings

41.

Which of the following types of language is not acceptable in a professional social media post?

a)

text abbreviations

b)

contractions

c)

"you" statements

d)

jargon

42.

A series of actions on the part of the sender and the receiver of a message and the path the message follows is called _____.

a)

formal communication

b)

informal communication

c)

communication process

d)

verbal communication

43.

_____ includes age, race, nationality, gender, mental ability, physical ability, and other qualities that make an individual unique.

a)

stereotype

b)

culture

c)

diversity

d)

abilities

44.

A general guideline is that a résumé should be formatted to fit on ____ page(s).

a)

one

b)

two

c)

three

d)

five

45.

In order for steps to be effective, they should ____.

a)

be listed one at a time

b)

be in passive voice

c)

communicate conditions first

d)

Both A & C

46.

A process for holding meetings so they are orderly and democratic is _____.

a)

Belbin method

b)

parliamentary procedure

c)

procedure rules

d)

democratic method

47.

Accepting things that happen without trying to change them is known as _____.

a)

forming

b)

group process

c)

passive behavior

d)

conflict management

48.

Which of the following words could have a negative connotation?

a)

useful

b)

wonderful

c)

foreign

d)

clever

49.

Casual sharing of information with no customs or rules of etiquette involved is called _____.

a)

formal communication

b)

communication process

c)

informal communication

d)

verbal communication

50.

The ____ are 16 groups of occupational and career specialties that share common knowledge and skills.

a)

employment pools

b)

career pathways

c)

job markets

d)

career clusters

51.

The section of a technical document that contains additional information that would be helpful to the reader but is not necessary to complete the numbered steps is a(n) ____.

a)

glossary

b)

index

c)

appendix

d)

troubleshooting guide

52.

_____ allows individuals to use copyrighted works without permission in limited situations under very strict guidelines.

a)

Fair-use doctrine

b)

patent

c)

copy left

d)

Creative commons license

53.

How can a communicator adjust to the needs of the audience?

a)

Use appropriate tone and phrasing.

b)

Use only personal pronouns.

c)

Use only technical terms.

d)

Assume they are familiar with the content.

54.

Which notation should be used to indicate a copy of the letter has been sent to someone without the recipient’s knowledge?

a)

CC

b)

confidential

c)

BCC

d)

enclosures

55.

The attitude an individual projects with the tone and pitch of his or her voice is _____.

a)

paralanguage

b)

context

c)

haptics communication

d)

professional communication

56.

_____ is a belief or generalization about a group of people with a given set of characteristics.

a)

diversity

b)

abilities

c)

stereotype

d)

culture

57.

A(n) ____ is a hard copy used for intra-office communication

a)

memo

b)

letter

c)

template

d)

e-mail

58.

A cliché is a phrase that is _____.

a)

specific to a line of work or area of expertise

b)

understood only by sophisticated readers

c)

repeating a message or saying the same thing more than once

d)

overused, commonplace, or trite

59.

Expressing thought through verbal language is _____.

a)

ideograms

b)

pictograms

c)

speech

d)

symbols

60.

_____ incorporates written, verbal, visual, and digital communication to provide factual information that is usable in the workplace.

a)

Business communication

b)

Professional communication

c)

Lateral communication

d)

Corporate communication

61.

Style in which a colon is placed after the salutation and a comma after the complimentary close.

a)

block-style letter

b)

complimentary close

c)

mixed punctuation

d)

forward option

62.

Sign-off for the letter.

a)

block-style letter

b)

complimentary close

c)

mixed punctuation

d)

forward option

63.

Allows you to send an e-mail message you have received to a new recipient.

a)

block-style letter

b)

complimentary close

c)

mixed punctuation

d)

forward option

64.

Formatted so all lines are flush with the left margin.

a)

block-style letter

b)

complimentary close

c)

mixed punctuation

d)

forward option

65.

Language specific to a line of work or area of expertise.

a)

condescending

b)

slang

c)

jargon

d)

informal language

66.

Words and phrases that are not considered part of Standard English.

a)

condescending

b)

slang

c)

jargon

d)

informal language

67.

Language used in a casual situation without applying the rules of grammar.

a)

condescending

b)

slang

c)

jargon

d)

informal language

68.

Assuming an attitude of superiority.

a)

condescending

b)

slang

c)

jargon

d)

informal language

69.

Etiquette used when communicating electronically.

a)

netiquette

b)

malware

c)

Internet protocol (IP) address

d)

cookies

70.

Software programs that are intended to damage, destroy, or steal data.

a)

netiquette

b)

malware

c)

Internet protocol (IP) address

d)

cookies

71.

Bits of data stored on a computer that record information about the websites visited.

a)

netiquette

b)

malware

c)

Internet protocol (IP) address

d)

cookies

72.

Number used to identify an electronic device connected to the Internet.

a)

netiquette

b)

malware

c)

Internet protocol (IP) address

d)

cookies

73.

Person who has a message to communicate.

a)

feedback

b)

sender

c)

transmission

d)

verbal communication

74.

Speaking words to communicate.

a)

feedback

b)

sender

c)

transmission

d)

verbal communication

75.

Receiver’s response to the sender; concludes the communication process.

a)

feedback

b)

sender

c)

transmission

d)

verbal communication

76.

Act of sending a message.

a)

feedback

b)

sender

c)

transmission

d)

verbal communication

77.

Belief or generalization about a group of people with a given set of characteristics.

a)

English as a second language (ESL)

b)

Occupational Safety & Health Administration (OSHA)

c)

stereotype

d)

mediation

78.

Use of English by those with a different native language.

a)

English as a second language (ESL)

b)

Occupational Safety & Health Administration (OSHA)

c)

stereotype

d)

mediation

79.

Inclusion of a neutral person to help the conflicting parties resolve their dispute and reach an agreement.

a)

English as a second language (ESL)

b)

Occupational Safety & Health Administration (OSHA)

c)

stereotype

d)

mediation

80.

Established by the US Department of Labor in 1970, its mission is to assure safe and healthful working conditions for employees by setting and enforcing safety standards.

a)

English as a second language (ESL)

b)

Occupational Safety & Health Administration (OSHA)

c)

stereotype

d)

mediation