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WorksheetsProfessional Communications Final Exam Review
Total questions: 80
Worksheet time: 40mins
A message written to confirm that a message was received and an action was taken is called a _____.
courtesy response
routine response
special response
diplomatic response
Which subject line prefix indicates an e-mail has been forwarded?
RE:
BC:
FW:
TO:
The work a person does regularly in order to earn money is a(n) ____.
job
aptitude
entry-level
goal
____ is the characteristics that make up a set of letters, numbers, and symbols.
font
body text
standard formatting
typeface
A word that assumes an air of superiority is _____.
a bias-free word
a euphemism
condescending
jargon
Writing is _____ when you have presented and connected ideas so they make sense to the reader.
cyclical
concise
logical
linear
The _____ leadership style is a hands-off approach to leadership.
autocratic
laissez-faire
dynamic
democratic
Which of the following describes an action, behavior, or attitude that sends a message to the receiver?
receiving barrier
nonverbal communication
translation
informal communication
A(n) ____ goal is specific, measurable, attainable, realistic, and timely.
TRAMS
CTSO
SMART
IDEA
Speaking a false statement about someone that causes others to have a bad opinion of him or her is called _____.
slander
spamming
libel
flaming
Which résumé section will an employer focus on the most?
education
experience
references
special skills
Which e-mail program feature lists the names of all employees in the system?
send option
address book
forward option
folder
Margins, space between paragraphs, and any other blank space on the page is ____.
block spacing
white space
standard formatting
typeface
_____ is the ability to use technology to create, locate, evaluate, and communicate information.
digital ethics
digital communication
digital citizenship
digital literacy
A message used to persuade the reader to spend money for a product or service, either immediately or later, is a _____ message.
persuasive
courtesy
routine
sales
The greeting in a letter is called the ____.
notation
salutation
inside address
signature
Which social media platform is designed specifically for professional networking?
Blogger
Which section is considered to be a map of the information contained within a manual?
glossary
title
table of contents
numbered steps
A request that is expected by the receiver is a(n) _____.
special request
persuasive request
courtesy request
routine request
AIDA is an acronym that stands for _____.
action, interest, determination, action
action, internet, desire, and attention
attention, instructions, desire, and action
attention, interest, desire, and action
A(n) ____ is something a person wants to achieve in a specified time period.
target
goal
interest
ambition
Professional writing requires the use of _____.
Standard English
Business English
decoding
translating
When writing a negative message, use the _____ approach.
direct
persuasive
buffer
indirect
A school that returns the money it earns back into the school is a ____.
proprietary school
postsecondary school
for-profit school
not-for-profit school
The environment or setting in which something occurs or is communicated is called _____.
professional communication
haptics communication
paralanguage
context
The use of English by those with a different native language is known as _____.
Standard English
professional communication
English as a second language
business communication
When writing a positive or neutral message, use the _____ approach.
direct
persuasive
buffer
indirect
Spyware, Trojan horses, worms, and viruses are examples of _____.
cookies
malware
phishing
firewalls
Which of the following describes a neutral or positive substitute for the word misinformed?
unaware
affordable
apologize
malfunctioning
Maintaining a safe workplace is the responsibility of the _____.
employer and employee
employee
leader
employer
Which propaganda technique repeats the name of the company, product, or other item being promoted?
transfer
bandwagon
testimonial
repetition
When sending an e-mail attachment, you should ____.
make sure the recipient is comfortable receiving attachments.
ensure the recipient can handle the size and type of file.
notify the recipient that you will be sending an attachment.
all of the above
If you want the reader to respond, you must ask them to do something. This is part of which step in the AIDA process?
action
interest
attention
desire
Your online application will stand out to a potential employer if it is ____.
error free
an infographic
in HTML format
plain text
Most back injuries are caused by _____.
natural emergencies
improper lifting
falls
material-storage hazards
Always keep the _____ in mind as you write.
length
audience
logic
presentation
Written information intended for publication is called ____.
copy
keywords
a blog
content
_____ is sharing of information that conforms to specific protocol.
Formal communication
Communication process
Verbal communication
Informal communication
_____ is an example of a bias-free term that can be used to replace the word deaf.
Auditorily challenged
Disabled
Handicapped
Hearing impaired
Verbal communication includes all of the following except _____.
sending an e-mail response
giving information
making requests
participating in meetings
Which of the following types of language is not acceptable in a professional social media post?
text abbreviations
contractions
"you" statements
jargon
A series of actions on the part of the sender and the receiver of a message and the path the message follows is called _____.
formal communication
informal communication
communication process
verbal communication
_____ includes age, race, nationality, gender, mental ability, physical ability, and other qualities that make an individual unique.
stereotype
culture
diversity
abilities
A general guideline is that a résumé should be formatted to fit on ____ page(s).
one
two
three
five
In order for steps to be effective, they should ____.
be listed one at a time
be in passive voice
communicate conditions first
Both A & C
A process for holding meetings so they are orderly and democratic is _____.
Belbin method
parliamentary procedure
procedure rules
democratic method
Accepting things that happen without trying to change them is known as _____.
forming
group process
passive behavior
conflict management
Which of the following words could have a negative connotation?
useful
wonderful
foreign
clever
Casual sharing of information with no customs or rules of etiquette involved is called _____.
formal communication
communication process
informal communication
verbal communication
The ____ are 16 groups of occupational and career specialties that share common knowledge and skills.
employment pools
career pathways
job markets
career clusters
The section of a technical document that contains additional information that would be helpful to the reader but is not necessary to complete the numbered steps is a(n) ____.
glossary
index
appendix
troubleshooting guide
_____ allows individuals to use copyrighted works without permission in limited situations under very strict guidelines.
Fair-use doctrine
patent
copy left
Creative commons license
How can a communicator adjust to the needs of the audience?
Use appropriate tone and phrasing.
Use only personal pronouns.
Use only technical terms.
Assume they are familiar with the content.
Which notation should be used to indicate a copy of the letter has been sent to someone without the recipient’s knowledge?
CC
confidential
BCC
enclosures
The attitude an individual projects with the tone and pitch of his or her voice is _____.
paralanguage
context
haptics communication
professional communication
_____ is a belief or generalization about a group of people with a given set of characteristics.
diversity
abilities
stereotype
culture
A(n) ____ is a hard copy used for intra-office communication
memo
letter
template
A cliché is a phrase that is _____.
specific to a line of work or area of expertise
understood only by sophisticated readers
repeating a message or saying the same thing more than once
overused, commonplace, or trite
Expressing thought through verbal language is _____.
ideograms
pictograms
speech
symbols
_____ incorporates written, verbal, visual, and digital communication to provide factual information that is usable in the workplace.
Business communication
Professional communication
Lateral communication
Corporate communication
Style in which a colon is placed after the salutation and a comma after the complimentary close.
block-style letter
complimentary close
mixed punctuation
forward option
Sign-off for the letter.
block-style letter
complimentary close
mixed punctuation
forward option
Allows you to send an e-mail message you have received to a new recipient.
block-style letter
complimentary close
mixed punctuation
forward option
Formatted so all lines are flush with the left margin.
block-style letter
complimentary close
mixed punctuation
forward option
Language specific to a line of work or area of expertise.
condescending
slang
jargon
informal language
Words and phrases that are not considered part of Standard English.
condescending
slang
jargon
informal language
Language used in a casual situation without applying the rules of grammar.
condescending
slang
jargon
informal language
Assuming an attitude of superiority.
condescending
slang
jargon
informal language
Etiquette used when communicating electronically.
netiquette
malware
Internet protocol (IP) address
cookies
Software programs that are intended to damage, destroy, or steal data.
netiquette
malware
Internet protocol (IP) address
cookies
Bits of data stored on a computer that record information about the websites visited.
netiquette
malware
Internet protocol (IP) address
cookies
Number used to identify an electronic device connected to the Internet.
netiquette
malware
Internet protocol (IP) address
cookies
Person who has a message to communicate.
feedback
sender
transmission
verbal communication
Speaking words to communicate.
feedback
sender
transmission
verbal communication
Receiver’s response to the sender; concludes the communication process.
feedback
sender
transmission
verbal communication
Act of sending a message.
feedback
sender
transmission
verbal communication
Belief or generalization about a group of people with a given set of characteristics.
English as a second language (ESL)
Occupational Safety & Health Administration (OSHA)
stereotype
mediation
Use of English by those with a different native language.
English as a second language (ESL)
Occupational Safety & Health Administration (OSHA)
stereotype
mediation
Inclusion of a neutral person to help the conflicting parties resolve their dispute and reach an agreement.
English as a second language (ESL)
Occupational Safety & Health Administration (OSHA)
stereotype
mediation
Established by the US Department of Labor in 1970, its mission is to assure safe and healthful working conditions for employees by setting and enforcing safety standards.
English as a second language (ESL)
Occupational Safety & Health Administration (OSHA)
stereotype
mediation
