Communication and issue escalation

Gossiping

More meetings

None of the above

Minutes sent by email

The SIM board (electronic or physical board)

An excel file with open actions

We don't need any document with SIM

Timeliness

Efficiency and accuracy

Continuous improvement

Employee Satisfaction

Supplier Input Process Output Customer

Supplier Input Problem Output Customer

Supplier Income Process Output Customer

Super Intelligent Person Of China

To understand the flow of customer value

To identify the gaps in the process

To identify critical steps and non-value added activities

All of the above

Waiting time

Rework

Recheck

Reduce cycle time

Remove them from the process if can be eliminated

Reduce their cycle time if the time can be controlled

Monitor changes and keep them under control if they cannot be eliminated

All of the above

SIPOC, VA/NVA

Visual Management, CTQ, Cycle Time

Process map, 5 S, SIM

Employee Performance

Work with all your internal team members and other functions

All improvements are good, even if they look small at the beginning

Communicate improvements and share results with all the teams in the process

Aim for a perfect solution

It is easier focus in one step at the time

Changes through all the steps cannot be proportional, every step is different

If you impact one step you will be impacting the total lead time

All of the above!!

Something not requested or expected by the customer

A step in the process not changing the final product or service expected

Rework or repair mistakes

All of the above

Energized and thinking about which process map I should do first

I can't wait until Week 2 training!!

I have some questions and will contact my CI Employee Experience Lead to get answers

I did not understand anything!! Help!

Put it in the drawer and open it again in 2020

Apply it in the next 4 weeks! Define a problem with a team

I will try to use them in the next few months

I don't need this for my day to day job