WorksheetsInterpersonal Studies 1st Semester Exam Review 2019
Total questions: 35
Worksheet time: 18mins
Which of the following conflicts can be cateforized as a group conflict?
conflict between coworkers in the same team
conflict between a company's sales and marketing departments
conflict between a customer and a service representative
conflict between an employee and his manager
David, the manager of a bookstore, prefers to directly point out other's mistakes. Some employees see his communication style as rude and aggressive. Which of the following can cause such a conflict?
concern over job security
lack of trust
differences in work style
diversity in the workplace
Which of the following statements is likely to be used in the avoidance conflict management style?
“This is your problem, not mine.”
“Whatever you decide works for me.”
“I don’t want to talk about it.”
“I can help you on this issue.”
Susan and Lee were in a conflict. Susan claimed she would give up part of her interests if Lee gave up part of his. This is an example of what type of conflict management style?
avoidance
compromising
collaborative
competitive
Asking “Could you give me an example of what you mean?” is an example of which of the following active listening skills?
asking clarification questions
asking people to share their perceptions
controlling emotions
capturing non-verbal cues
Julie, the manager of a restaurant, was frustrated because one of the waiters was absent twice without any notification. However, instead of saying, “You are unreliable,” Julie asked, “Could you give me a little advanced notice when you won’t be able to work?” Which of the following positive language skills describes Julie’s communication style?
asking a relational statement
asking a reflective question
dealing with emotion
using a specific behavioral statement
Which of the following third parties is given authority and hears all sides of a case, discusses it with each party, and makes a final judgment based on the information gathered?
a mediator
a facilitator
an arbitrator
a negotiator
Which of the following third parties neither makes the final decision nor has extensive expertise related to the conflict
an arbitrator
an adjudicator
a facilitator
a mediator
Which of the following third parties helps conflicting parties clarify the situation and decide on a solution?
an arbitrator
an adjudicator
a facilitator
a mediator
Which of the following third parities has clear control over the final agreement?
an arbitrator
a negotiator
a facilitator
a mediator
Which of the following lists the three tools of resolving conflicts?
active listening, collaborative attitude, positive language
collaborative attitude, third party intervention, active listening
positive language, active listening, third party intervention
third party invention, collaborative attitude, positive language
Saying “I understand how you feel right now,” is an example of using which of the following active listening skills?
asking clarifying questions
asking people to share their perceptions
acknowledging the feelings of the other party
capturing non-verbal cues
Saying “I am sure we can find a solution for this issue,” is an example of using which of the following positive language skills?
Using a specific behavioral statement
Dealing with emotion
Asking a reflective question
Using relationship-building language
Which of the following conflict management styles is high in assertiveness and low in cooperativeness?
avoidance
collaborative
competitive
compromising
Which of the following statements is likely to be used in the accommodating conflict management style? A. B. C. D.
I do not have time for you.
Whatever you decide works for me.
It is not my business.
I can help you on this issue.
Which of the following is the most effective management style in most conflicts?
avoidance
compromising
collaborative
accommodating
Which of the following conflict factors involves physical environment to which individuals are exposed?
personal factor
perception factor
situational factor
relationship factor
Which of the following is a relationship factor which contributes to conflicts?
lack of trust
lack of consitency
lack of management plan
lack of communication skills
Which of the following is an example of a conflict caused by a personal factor?
conflict caused by poor work environment
conflict caused by concern over job security
conflict caused by tight deadlines
conflict between two employees who have different personalities
Which of the following statements describes a conflict?
Belief in someone's ability and reliability
Mindset of which parties take efforts to build or maintain a healthy relationship with each other
Disagreement through which parties involved perceive a threat to their need, interests or concerns
Ability to perform an action or the possession of control or influence over others
Which of the following describes a conflict which happens between a supervisor and a subordinate? A. B. Group conflict C. Intergroup conflict D. Interpersonal conflict
intrapersonal conflict
group conflict
intergroup conflice
interpersonal conflict
At which of the following stages does the family life cycle begin?
coupling
retirement
independence
parenthood
Which stage of the life cycle involves forming a new family system separate from either partner's original family?
independence
coupling
parenthood
retirement
Which of the following is NOT an example of nonverbal communication?
eye contact
text message
gestures
facial expression
According to the Positive Relationships presentation, which of the following is the healthiest way to respond to peer pressure?
passive behavior
active behavior
aggressive behavior
assertive behavior
Which of the following is the type of listening in which the listener repeats what the speaker says to make sure the content of the message is clearly understood?
active listening
informative listening
passive listening
appreciative listening
When differences are resolved in constructive ways, which of the following occurs?
relationships may be damaged
friends can communicate without effort
mixed messages do not affect a relationship
relationships are made stronger
Which of the following defines employability?
a specific style of behavior in the workplace
positive work behaviors and personal qualities which make individuals more likely to gain employment and succeed in their chosen career
arriving at work on-time and successfully completing the tasks assigned
recognizing the questions which relate to goals, purpose, and needs
Which of the following describes mannerisms?
style of speaking or behaving
dressing appropriately
values and standards
working effectively with others
Which of the following is important when using technology?
governance
credentialing
ethical conduct
preparation
Which of the following is NOT an employability skill?
ethical behavior
teamwork
professionalism
sales
Which of the following is a leadership skill?
breaking new ground
anticipating new problems
treating everyone fairly
prioritizing
Which of the following is a way to exhibit professionalism?
cerifications
teamwork
technology
speech
Which of the following is considered the most important skill in the workplace?
effective communication
knowledge of technology
certifications
leadership strategies
Which of the following is NOT a problem-solving strategy?
developing a process
use of technology
anticipating problems
brainstorming
