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Fall 2019 Total review

Total questions: 108

Worksheet time: 54mins

Name
Class
Date
1.
______ and _____  are really important if you are going to be seen as a dependable person.
a)
Consistency &. Responsibility 
b)
Attitude &. Consistency 
c)
Attendance & Honesty 
d)
All of the above 
2.
Attitude is part of your performance.
a)
True
b)
False
3.
Being late to work affects everybody at the workplace. 
a)
True
b)
False
4.
Which software class can be used for cloud-based backups?
a)
Software as a service
b)
software defined storage
c)
software defined networking
d)
augmented reality
5.
Which of the following is not a common characteristic of an embedded computer?
a)
Easily seen and accessed
b)
continuous operation
c)
programmable
d)
reliability
6.
What is the difference between the world wide web and the internet
a)
The tow terms meant the same thing
b)
the internet is a global network of computers, where the world wide web is limited to the us
c)
the www is part of the internet and uses the internet to perform functions
d)
the internet is the networked location of all email servers , the www houses everything
7.
Which Best describes the digital revolution?
a)
The group of people who extensively use digital devices and embrac the newest digital tech
b)
The ever expanding progression of tech, economics and cultural changes brought about by computers
c)
the branch of info tech professions that protect computer systems
d)
the advent of internet based storage spaces and networks that connect global computer systems
8.
Which best describes the practice of searching through large amounts of data to find patterns?
a)
Data Farming
b)
Data Mining
c)
Data Research
d)
Data Cultivation
9.
Which of the following describes the use of high bandwidth?
a)
Cloud Computing
b)
Web Browsing
c)
Broadband Communication
d)
Augmented Reality
10.
What are the four phases of the digital revolution?
a)
Giant  computer,Personal computer, networked computers, cloud computers
b)
supe rcomputers, networked computers, smartphones and Servers
c)
personal computers, augmented reality computers,Cloud  computing, and network
d)
Smartphones, tablets, GPS, Personal Computers
11.
Communication sent to a computer address where the message is stored to be read at a later time by the recipient.
a)
Augmented reality
b)
email
c)
Smartphone
d)
QR code
12.
Software that resides in the cloud and is accessed by users without downloading or installing it on their local computers
a)
Software as a service
b)
Softare defined storage
c)
Worker productivity
d)
smartphone
13.
Working for a company from home using information technologies.
a)
Email
b)
Telecommuting
c)
Smart Phone
d)
Information Technology
14.
Handheld computer that contains a telephone and applications.
a)
Computer
b)
Smartphone
c)
Telecommuting
d)
Software defined storage
15.
Match the Definition. includes all work done with Computers
a)
Email
b)
Worker productivity
c)
Computer
d)
Information Technology
16.
The____________ is most commonly defined as the gap between those individuals, communities, and countries having access to the information technologies that transform life and those who do not have this access.
a)
Digital middle class
b)
Technological separation
c)
Digital Divide
d)
PC Partition
17.
What prefix means "relating to computers or computer networks?
a)
Cyber
b)
Info
c)
Techno
d)
Inter
18.
Consistency means working well most of the time
a)
True
b)
False
19.
Dependability is to do what you say you are going to do.
a)
True
b)
False
20.
What is professionalism?
a)
A boss who yells at his employees
b)
Receptionist who is always listening to other people conversation
c)
An employee who is always on time
d)
An employee who talks about his co-worker
21.
Employers like it when an employee develops a pattern of absences.
a)
True
b)
False
22.
Workplace principles include
a)
Positive Attitude
b)
Consistency
c)
Timeliness
d)
All of the above
23.
Performance means 
a)
Having a good attitude 
b)
Doing your job well 
c)
Being up to speed
d)
All of the above
24.
A job description tells you the job duties and responsibilities.
a)
True
b)
False
25.
Using the companies computers for personal use is unethical behavior.
a)
True
b)
False
26.
When you are self-confident and self-reliant, you bring out the worst in others.
a)
True
b)
False
27.
A person with a good, positive attitude .
a)
Does what they want
b)
Does not care about their job
c)
ends up losing their job
d)
follows work rules, policies, and procedures
28.
A person with a good, positive attitude .
a)
Does what they want
b)
Does not care about their job
c)
ends up losing their job
d)
follows work rules, policies, and procedures
29.
Communicate your feelings to problem people .
a)
Only when your boss makes you
b)
in front of others to get the point across
c)
in a respectful and self respecting way
d)
non of the above
30.
You can make life and work easier by__________
a)
Learning how to control other peoples attitudes
b)
learning how to handle problem people
c)
never dealing with problem people
d)
trying to solve everyone else's problems
31.
Your goals should never change
a)
True
b)
False
32.
You have time problems if
a)
Deadlines are not being met
b)
you don't do what you say you are going to do
c)
you are constantly late
d)
all of the above
33.
The biggest reason goals are not met is called procrastination  
a)
True
b)
False
34.
When there is a conflict of interest, you have to:
a)
Remain flexible
b)
Negotiate
c)
Compromise
d)
all of the above
35.
When your goals conflict with your co-worker's goals, you should
a)
Go with the goals that are most achievable
b)
Given in to your co worker to avoid conflict
c)
compromise and negotiate
d)
work on the short term goals first
36.
Which of the following should be done first when setting goals?
a)
Determine what you need and what you want
b)
eliminate any personal time until your goals are met
c)
reward yourself daily
d)
aim for perfection
37.
If important goals are not met, you do not have time problems.   
a)
True
b)
False
38.
You should know your strengths and limitations when setting goals
a)
True
b)
False
39.
In a relationship, you should take turns working on individual goals.
a)
True
b)
False
40.
When you are self-confident and self-reliant, you bring out the worst in others.
a)
True
b)
False
41.
A person with a good, positive attitude .
a)
Does what they want
b)
Does not care about their job
c)
ends up losing their job
d)
follows work rules, policies, and procedures
42.
Communicate your feelings to problem people .
a)
Only when your boss makes you
b)
in front of others to get the point across
c)
in a respectful and self respecting way
d)
non of the above
43.
You can make life and work easier by__________
a)
Learning how to control other peoples attitudes
b)
learning how to handle problem people
c)
never dealing with problem people
d)
trying to solve everyone else's problems
44.
Your goals should never change
a)
True
b)
False
45.
You have time problems if
a)
Deadlines are not being met
b)
you don't do what you say you are going to do
c)
you are constantly late
d)
all of the above
46.
The biggest reason goals are not met is called procrastination  
a)
True
b)
False
47.
When there is a conflict of interest, you have to:
a)
Remain flexible
b)
Negotiate
c)
Compromise
d)
all of the above
48.
Setting goals and keeping goals requires:
a)
Time Management
b)
Overcoming obstacles
c)
staying flexible
d)
all of the above
49.
Goals should NOT be organized into time frames
a)
True
b)
False
50.
How do you create a balance?
a)
Include time for hard work and personal interests
b)
do work only
c)
focus on your personal interests only
d)
none of the above
51.
Goals don't have to be realistic as long as they motivate us.
a)
True
b)
False
52.
You should focus in "wants" first, then in "needs"
a)
True
b)
False
53.
Sick days should be used wisely.
a)
True
b)
False
54.
Fraudulent behavior should be reported right away.
a)
True
b)
False
55.
Dependability is to do what you say you are going to do.
a)
True
b)
False
56.
Communication sent to a computer address where the message is stored to be read at a later time by the recipient.
a)
Augmented reality
b)
email
c)
Smartphone
d)
QR code
57.
Listening to office gossip or to a co-worker's complaints can affect your attitude.
a)
True
b)
False
58.

A presentation can be oral or written

a)

True

b)

False

59.

In which step of the presentation process do you list the goals you want to accomplish?

a)

Planning

b)

Developing

c)

Delivering

d)

Evaluation

60.

Your body language is an important part of your presentation

a)

True

b)

False

61.

Your appearance DOES NOT matter, you don't have to be groomed either

a)

True

b)

False

62.

In which step of the presentation do you design a brief opening

a)

Planning

b)

Developing

c)

Delivering

d)

Evaluating

63.

The CPU is a device that fetches coded instructions, decodes them, and then runs or executes them; considered the brains of the computer.

a)

True

b)

False

64.

Which of the following peripherals provides input?

a)

mouse

b)

touch pad

c)

key pad

d)

all of the above

65.

Which of the following computer peripheral provides output?

a)

printer

b)

RAM

c)

microphone

d)

all of the above

66.

The port is the point of interface between the motherboard and external devices

a)

True

b)

False

67.

Which connects all the hardware in the computer?

a)

port

b)

motherboard

c)

output device

d)

hard disk drive

68.

Software are the physical components of the computer

a)

True

b)

False

69.

Memory that cannot be changed

a)

RAM

b)

ROM

c)

Mainframe

d)

supercomputer

70.
A good attitude means       
a)
Being cooperative and positive
b)
telling others that you have a lot of self confidence
c)
having fun at work
d)
putting up with people even if you don't like them
71.
Communicate your feelings to problem people .
a)
Only when your boss makes you
b)
in front of others to get the point across
c)
in a respectful and self respecting way
d)
non of the above
72.
You can make life and work easier by__________
a)
Learning how to control other peoples attitudes
b)
learning how to handle problem people
c)
never dealing with problem people
d)
trying to solve everyone else's problems
73.
Which is not a result of how a good attitude can make work more satisfying?
a)
You become a valued co-worker and team member
b)
Your day goes by faster
c)
people don't want to be around you
d)
you get more done
74.
A person with a good, positive attitude .
a)
Does what they want
b)
Does not care about their job
c)
ends up losing their job
d)
follows work rules, policies, and procedures
75.
Taking ownership means thinking like the owner.
a)
True
b)
False
76.

The end of one situation and the beginning of another is called_____

a)

Change

b)

Stress

c)

Pressure

d)

Transition

77.

Stress is

a)

A part of life that is not normal

b)

bad

c)

something that happens to very few people

d)

something that forces us to learn and grow

78.

Change brings stress

a)

True

b)

False

79.

Taking illegal substances to feel better is okay and will help reduce stress appropriately

a)

True

b)

False

80.

Everyone responds to stress the same way

a)

True

b)

False

81.

The period of time when you're going through change is called

a)

stress

b)

change

c)

transition

d)

pressure

82.

Good Listening helps you

a)

Figure out what people really need or want

b)

avoid mistakes and misunderstandings

c)

get better control of your interactions with people

d)

all of the above

83.

what type of listening is used in situations where we aren't expected to do anything

a)

active

b)

social

c)

defensive

84.

one of the most important listening skill is keeping an open mind.

a)

True

b)

False

85.

You should use your eyes to listen

a)

True

b)

False

86.

Body language is important

a)

when speaking only

b)

when listening only

c)

never

d)

when both listening and speaking

87.

Your personal appearance does not affect how people listen to you.

a)

True

b)

False

88.

fighting is a form of communication

a)

true

b)

false

89.

Essentials that must be kept near the phone are

a)

phone book

b)

message pad

c)

company phone directory

d)

all of the above

90.

your voice is not the first impression a person gets on the phone

a)

True

b)

False

91.

Pitch and inflection add special meaning and emphasize the things you say.

a)

True

b)

False

92.

Telephones at work can be very different than the ones at home

a)

True

b)

False

93.

You should speak like you would in a normal conversation on the phone.

a)

True

b)

False

94.

Telephone courtesy includes

a)

Hanging up on the person

b)

Handling the call politely

c)

Not introducing yourself

d)

not asking to be put on hold

95.

It is fine to eat and chew gum while talking on the phone with a customer

a)

True

b)

False

96.

______ is how low and high you are speaking

a)

Volume

b)

Speed

c)

Pitch

d)

Tone

97.

When taking a message, write down

a)

name of the caller

b)

area code of the phone number

c)

exact time and date

d)

all of the above

98.

When leaving a message, leave your

a)

Name

b)

Phone Number

c)

Message

d)

All of the above

99.

What is the basic building block for communication in an electronic computer

a)

Hardware

b)

Bit

c)

Digits

d)

Keys

100.

Binary numbers use digits 1 and 0

a)

True

b)

False

101.

What is the process of converting human readable data and computer programs into computer readable data

a)

encoding

b)

decoding

c)

byting

d)

megabytes

102.

Computer algorithms are a series of steps used to perform an action

a)

True

b)

False

103.

uninstallation removes software from the computer

a)

True

b)

False

104.

Updates are sometimes called patches

a)

True

b)

False

105.

What are programming errors?

a)

Blunders

b)

Bees

c)

Bytes

d)

Bugs

106.

Low-level languages contain instructions that are far removed from the instruction the computer CPU uses

a)

True

b)

False

107.

Open Source software is owned by the creator and can be sold or copied by anyone that wants to make money

a)

True

b)

False

108.

What is software that can be installed and used, then purchased if you decide to keep using it?

a)

Temporary software

b)

freeware

c)

shareware

d)

outerware

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