Wrongful or criminal deception intended to result in financial or personal gain

Refers to someone who "triggers a fraud rule but does not have fraudulent intention

Refers to malicious action in which a person falsifies trips in order to financially benefit

Account Takeover, Phishing Attempt, Unrecognized Charges - these issues are part of which contact type?

Mastermind Rules, Security Tags, Fraud Rules - these issues are part of which contact type?

Route or ASR Scope: Rider billing issues which do not require a backend settlement

Route or ASR Scope: Users reporting unrecognized trips and orders on their account

Route or ASR Scope: Account details being changed without the user’s consent

General rider/eater or driver/delivery-partner account

Gaining access to a driver-partner’s account and primarily aims to change their banking information to financially benefit

Advanced billing concerns that could be “friendly” fraud, stolen credit cards, and so on

Gaining access to a rider’s account without their consent and/or knowledge

User accounts banned or restricted by our fraud rules

Uber internal tool used to probe credit card charges