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WorksheetsCignal Refresher
Total questions: 22
Worksheet time: 11mins
How many channels does Cignal carry as of 2018?
120 Digital Channels 12 Audio Channels
121 Digital Channels 12 Audio Channels
What are the subscription requirements?
Completed Service Application Form,
Proof of Identification
Machine-generated service bill issued within the last 3 months
Proof of Income
Completed Service Application Form,
1 secondary ID
Proof of Income
Machine-generated service bill issued within the last 3 months
What are the charges on my first bill?
Subscription Fee Box Maintenance Fee Outlet Fee (for 2nd, 3rd and 4th* digital boxes under Lease Plans)* For Plan 1650 and 1990 only.
Your first bill reflects pro-rata charges (proportional fees from activation date to bill date) and subscription charges for the current period.
What happens if I fail to pay on time?
You will still have all the channels even if you haven't paid for 15 days. It's totally fine.
If payment is not received 5 days from due date, programming will be limited to local channels. If bills remain unpaid 15 days after due date, all local and subscription-based channels will not be viewable. To reconnect service, please settle your bill at the nearest payment centers.
You will only hear Bombo Radyo on your Audio Channels so you will be updated with current news.
How do I request for reconnection?
You may ask for reconnection thru CignalCare. You must pay all outstanding dues and a P1500 reconnection fee.
You may ask for reconnection thru CignalCare. You must pay all outstanding dues and a P150 reconnection fee.
You may ask for reconnection thru CignalCare. You must pay all outstanding dues and a P100 reconnection fee.
How long does it take to post my payment?
Payment posting takes 3-5 business days.
Payment posting takes 2-6 business days.
Payment posting takes 2-3 business days.
I'm with Post-paid lease subscription, what is the coverage of my warranty?
Digital Box and Satellite Dish only
Digital box
Smart card
Satellite dish
Low Noise Block Feed
Digital box – 12 months
Smart card – 12 months
Satellite dish – 6 months
Low Noise Block Feed – 6 months
My box is already out of warranty. Can I order a replacement box?
Yes you can as long as you still have the warranty. And the payments will be credited to your account.
Postpaid (CASH) subscribers may purchase a replacement unit subject to applicable fees.
How can I check my outstanding balances?
To inquire about your balance**, simply text Cignal<space>BILL<space>Postpaid Plan Account number and send to 5353. Standard SMS rates apply. (** for SMART & Sun subscribers only).
To inquire about your balance**, simply text Cignal<space>BILL<space>Postpaid Plan Account number and send to 5353. Standard SMS rates apply. (** for SMART & Globe subscribers only).
For Postpaid (CASH) subscriptions, Cignal provides a 6-12 month (from activation date) guarantee replacement for the following components that are damaged due to factory defects.
True
False
Accessories are included in the warranty like remote control units, cables, connectors, splitters, etc. Subscriber may be charged for the cost of visit.
False
True
For new subscription,if unable to provide any of the mentioned service bills, applicant may submit a payslip together with a certificate of employment (COE).
True
False
The minimum income requirement for the lowest postpaid plan is?
Php9,800.00
Php9,700.00.
For Installation Fee, Minimum PHP 500 Installation Fee charged if additional box is installed on the same day as your main box. Minimum PHP 1000 Installation Fee charged if additional box will be installed on a different day from your main box.
True
False
What is E-bill?
E-Bill is our electronic billing system whereby subscribers receive their statements of account via email.
E-Bill is our electronic billing system whereby subscribers receive their statements of account via text message.
All steps are correct in enrolling to e-bill except?
Log in to Cignal Account Portal. Click here to login now.
Go to Promos. Select the Service tab.
Look for E-bill and click the Subscribe Now button.
Agree to the Terms and Conditions.
Start receiving your bills through your registered email!
For Prepaid. What will happen if I fail to reload when my load expires?
Your Cignal Prepaid Account will be inactive but you can still watch local channels. To reactivate, simply load the account with the load denomination of your choice. Failure to load for several months may require reactivation by CignalCare.
You can buy load from any Cignal Partners/Dealers, or from any SMART load Retailers.
Your Cignal Prepaid Account will be inactive and you will not be able to watch any channels except the Cignal Channel (CH. 98). To reactivate, simply load the account with the load denomination of your choice. Failure to load for several months may require reactivation by CignalCare.
For Prepaid. How can I check the expiration of my load?
To inquire about your load expiration**, simply text Cignal <space>EXP<space>Prepaid Account number and send to 5353. Standard SMS rates apply. (** for SMART & Sun subscribers only).
To inquire about your load expiration**, simply text Cignal <space>ACN<space>Prepaid Account number and send to 5353. Standard SMS rates apply. (** for SMART & Sun subscribers only).
To inquire about your load expiration**, simply text Cignal <space>SOA<space>Prepaid Account number and send to 5353. Standard SMS rates apply. (** for SMART & Sun subscribers only).
Pasaload.
HOW LONG IS THE VALIDITY OF THE TRANSFERRED LOAD?
30 Days
25 Days
It depends on the load denomination.
We will send you a message if your load expires.
I'm under LEASE, and I have 3 boxes. How much will I pay if I want to terminate my service?
No you don't have to pay anyting.
3,000
1,500
4,500
Can I have multiple boxes for prepaid?
No, this is only applicable for postpaid customers.
Yes, as long as the other boxes is under a different account.
Yes, you can have multiple boxes in one account.
For postpaid LEASE, what do I need to pay to the technician upon installation?
Activation and Installation Fee
Advance Monthly Service Fee (MSF)
Installation Fee (minimum)
One-Time Activation Fee
Technician Visit Fee and One-Time Activation Fee.
