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GUEST SERVICE QUIZ ( SHARVIN )

Total questions: 20

Worksheet time: 14mins

Name
Class
Date
1.

1) What does OSHA stands for?

a)

Occupational Security and Health Act

b)

Occupational Safety and Health Administration

c)

Organizational Safety and Health Administration

2.

What is SMS ?

a)

Short message service

b)

Security management system

c)

Safety management system

3.

Which of the following is the elements of SMS?

a)

Safety Policy

b)

Risk Management

c)

Safety Assurance

d)

Safety Promotion

4.

What is our safety reporting system?

a)

Safety Net

b)

Coruson

c)

WhatsApp

d)

Via Email

5.

What does FOD stands for ?

a)

Foreign Object Debris

b)

False Object Damage

c)

Foreign Object Danger

6.

Employees with negative safety attitudes tend to take shortcuts and not follow safety rules and procedures.

a)

True

b)

False

7.

Using proper lifting techniques is always the best way, even if just picking up a piece of paper from the floor.

a)

True

b)

False

8.

Regardless of the severity of an injury, you should report it to your supervisor or manager as soon as possible.

a)

True

b)

False

9.

When sitting at your desk, sit with your back straight and your shoulders back.

a)

True

b)

False

10.

Which of the following is the acronym describing the correct sequence of using a fire extinguisher?

a)

PAST

b)

PUSH

c)

PASS

d)

None of the above.

11.

Before an emergency occurs, you should…

a)

Be able to recognise the sound/signal of a fire or evacuation alarm.

b)

Know the person to contact in an emergency.

c)

Be aware of the pathways of emergency exit.

d)

Know the location of the fire alarms and how to use them.

e)

All of the above

12.

What is a PASS method ?

a)

Pull, Accurate, Squeeze and Sweep

b)

Pull, Aim, Squeeze and Skip

c)

Pull, Aim, Squeeze and Sweep

13.

When lifting heavy objects you should:

a)

Keep your arms extended so the object is away from your body at all times.

b)

Keep one hand free at all times.

c)

Keep your back slightly bent at all times

d)

Make sure that your leg muscles, not your back muscles, do the lifting.

14.

What is an assembly point?

a)

Where all people on the premises should go in the instance of a fire

b)

Where all employees should go to have a meeting at the start of the day

c)

Where those who are in a position of superiority will host meetings

d)

Where everyone should park their cars safely

15.

What will you do if you found..

a)

Ignore and continue your work.

b)

Raise a report.

c)

Tell to your colleagues.

16.

Equipment wires and connections should be checked:-

a)

Every day.

b)

Before an inspection.

c)

Periodically.

d)

Once a year.

17.

Which of the following rules contributes to a safe, accident-free work environment?

a)

Take adequate time

b)

Correct unsafe conditions immediately or report it to a supervisor

c)

Do it safely the first time

d)

All of the above.

18.

How often the team leader conducts safety briefing before work?

a)

Monthly

b)

Daily

c)

Weekly

19.

Guest service office should consist of:-

a)

Safety policy

b)

Emergency contact numbers

c)

Emergency escape route

20.

Can there be any oral intake in first aid box?

a)

Yes

b)

No