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Hotel Business management

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Which of the following is NOT the business in the tertiary sector of economy?

a)

Grand Plaza Hotel

b)

Yuzana Garden Hotel

c)

SSC Shwe Gone Daing Hospital

d)

Hlaing Thar Yar Garment Factory

2.

Characteristic of service are

a)

Simultaneity,Heterogeneity,

Intangibility,Perishability

b)

Simultaneity,Heterogeneity,

Tangibility,Perishability

c)

Simultaneity,Variability,

Tangibility,Perishability

d)

Simultaneity,Lack of ownership,

Tengibility,Perishability

3.

Degree of labor intensive is meaning

a)

Capital cost < Labor cost

b)

Capital cost > Labor cost

c)

Labor cost > Capital cost

d)

Labor cost < Capital cost

4.

Degree of customisation is meaning

a)

Customer Intervention < Standard

b)

Customer intervention > Standard

c)

Standard > Customer Intervention

d)

Standard < Customer Intervention

5.

In a hotel wifi service is provided , that service is call

a)

Complimentary service

b)

Augmented service

c)

Inclusive service

d)

F.O.C service

6.

In upscale hotel, a butler service is provided for personalized service. In that case, that hotel is under …………………..… category.

a)

Service factory

b)

Mass service

c)

Professional service

d)

Service shop

7.

The statement describes the organization as it would appear in a future successful state is ….

a)

Mission

b)

Vision

c)

Value

d)

Purpose

8.

What does meaning of PESTEL analysis?

a)

Political, Environmental, Social, Technological, Economic, Legal

b)

Political, Environmental, Social , Technical, Economical, Law

c)

Political, Environmental, Society , Technical, Economical , Lawless

d)

Political, Everyone,Social,Technical,Economic,Law

9.

A hotel affiliate and operate under the management of affiliated hotel's standard is ...

a)

Non-Franchaise

b)

Management Company

c)

Franchaise

d)

Independence company

10.

The tertiary sector of the economy

a)

Mining industry

b)

Agriculture industry

c)

Insurance industry

d)

Jewellery industry