Free Printable Troubleshooting

Worksheets

Troubleshooting

Total questions: 20

Worksheet time: 11mins

Name

Class

Date

Why do hackers create viruses and spyware?

They want to steal money

They want to steal your private info

They want to harm your computer

All of these answers are correct

Why is it important to have antivirus software installed on your computer?

To track your finances

To stop others from plagiarizing your work

to prevent others from stealing your device

To stop hackers from harming your computer

Which of the following are malware?

spyware

Trojan Horse

viruses

All these answers are correct

Your computer won't turn on. What should you do first?

Don't Panic

Check Power cords

Check cable connections

Why is it important to know how to troubleshoot your computer?

You can help others

All these answers are correct

To save money

There may not always be someone to help you.

Computer viruses are

Programs that hackers use to harm your computers or steal info.

A sickness that humans catch from computers

can only be acquired through the internet

can only be acquired through email

What keyboard command closes a pop-up window?

Alt F4

Ctrl C

Alt C

Ctrl F4

Why is it better to use a keyboard command to close a pop-up window?

It works faster

Computers only understand keyboard commands

The X or close button may actually be programmed to install

There is no benefit

Which of the following is considered malware?

spyware

anti-virus software

open source software

Apps

10.

You computer is running slow and you are having trouble connecting to websites. What should you do?

Check power source and internet cables

Check internet cables and network connections, and do a virus scan

Check power cords, internet connections, and do a virus scan

Check power cords, all cables going in and out of the computer, check internet connections, check network connections, do a virus scan and restart.

11.

Choose one solution for the following problem: an application is running SLOWLY.

Restart the computer

Try to access the application from the internet instead

Close and re-open the application

Just forget it and work in another application

12.

Choose one solution for the following problem: the computer is FROZEN.

Press and hold the Power button for 5-10 seconds to force the computer to shut down.

Close all applications and restart

Unplug all plugs on the computer and plug them back in

Hold down the monitor power button until the computer shuts down.

13.

Choose one solution for the following problem: the sound isn't working.

Check the volume level

Use different headphones

Buy speakers

restart you computer

14.

Choose one solution for the following problem: the mouse or keyboard has stopped working.

Press the Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard and click the mouse twice to reset the hardware

If you're using a wired mouse or keyboard, make sure it's correctly plugged into the computer

Move to a different computer, they are probably broken

Hold down on the right click and/or the backspace key to reset the hardware

15.

Troubleshooting is always a process of...

random act to get the solution you want

trial and error

trying different things

not knowing what you are doing

16.

Choose one solution for the following problem: The screen is blank.

Make sure the monitor and computer are plugged in and turned on

Hit the power button on the screen only

Check mouse to see if the light is turned on

Restart your computer

17.

Choose one solution for the following problem: ALL programs on the computer run slowly

Shut down the computer two times in a row

Unplug your mouse and plug it back in

Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.

Reorganize the files on your computer. This is making the computer think too hard.

18.

Choose one solution for the following problem: Power button will not start computer.

Check the central processing unit (CPU) to see if it is working properly

Check the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet

Check your internet access to see if you are connected to the internet

Check to see if you have an Ethernet cable connection

19.

this picture means?

the computer does not give out a sound

the sound is to loud

do talking in the classroom

20.

You can't get on your school's network(not internet). What should you check first?

Your cable company

cables going into and out of your computer

your internet connection

cable connected to your monitor

100 %

Troubleshooting

Total questions: 20

Worksheet time: 11mins

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