WorksheetsGenius Grove Essentias
Total questions: 13
Worksheet time: 2mins
What is the retail cost of a Series 3 Apple Watch?
$169
$199
$229
$249
At Personal Setup, when should you offer to check in customer's device to the Repair Room using iPhone Migration or iOS Transfer?
Data being transferred exceeds 25GB
Data being transferred exceeds 30GB
Data being transferred exceeds 35GB
Data being transferred exceeds 40GB
What's iPhone Migration and iOS Transfer?
iPhone X display has a green vertical line on it, no other issues or damage present. Trade in value?
Partial value
Half value
Full value
No value
What's a trade in?
When is a good time to check a customer in for their appointment?
Never
Within 15 minutes of their appointment
Within 10 minutes of their appointment
Within 20 minutes of their appointment
Tell them to get in line on line.
What do you do when a customer says they are here to pick up a computer.
Send customer upstairs to a person with iPad
Send them to personal set up
Check Time app if it is time for your break
Ask customer if it is a repair or an online order
Customer approaches you and says they forgot their Apple ID password. What do you do?
Position a call chat
Send customer to Adam Pinell
FaceTime Tim Cook
See if you are able to quickly help them reset it
Promise the customer that a technician can reset it for them
What iOS does the iPhone need to be on in order for the AirPods Pro to work properly?
Catalina
13.1.3
13.3
13.2.3
What's the best way to describe the customer when checking them in for an appointment?
Top
Bottom
Accessory
All of the above
Who is responsible for protecting customer's information?
Team members
Management
Customer
All of the above
Customer lost right AirPod Pro, they ask you if a replacement part also comes with a tip?
Absolutely
Absolutely not
Ask Ahmad
Just give customer a demo one
What are the indicators of liquid damage in an iPhone?
Customer says it was submerged in the toilet
There is condensation in the camera
LCI is tripped
All of the above
How to identify third party parts in an iPhone?
Font on the enclosure
Weight
Touch ID is different color from the display
Ask the technician
All of the above
How should you handle potential Trade In FRAUD?
Tell customer it's fake
Ask customer if the device has been repaired
Consult with a technician
Grab SFPD
