JJ recently purchased a touchscreen laptop to use for his schoolwork. He came home from school and tells you that he accidently dropped his laptop earlier today. You open up the laptop and turn on the screen. You look over the laptop and the screen appears to have some spider web cracks in the panel, but you can still fully see the images on the display. You attempt to use operate the laptop using the touchscreen, but it appears to be fully responsive to your touch. Which of the following components MOST likely needs to be replaced?

As a PC Technician, you are on the road most of the day and use a laptop. When you get back to your office at the end of the day, you want to be able to quickly connect a larger external monitor, keyboard, and mouse to your laptop through a single USB port to perform additional work on the larger screen. Which type of device should you choose to provide all the functionality above?

You have just connected an external monitor to a laptop for one of your customers. You now need to configure the laptop to mirror the internal laptop display to this monitor. Which of the following should you do next?

Jason is attending the CompTIA Partner's Summit convention this year. While at the conference, Jason will need to ensure his smartphone has enough battery power to last the entire day without having to recharge it since it is hard to find an available electrical outlet in the conference rooms. Jason needs to ensure his smartphone is always available for use in order to receive updates from his team back home, as well. Which of the following would you recommend Jason use to ensure he can use the phone all day without his smartphone running out of power?

Your email client has been acting strangely recently. Every time you open an email with an image embedded within them, the image is not displayed to your screen. Which of the following is the MOST likely cause of this issue?

The Chief Financial Officer (CFO) needs your help. His laptop has stopped working and it will not power on. During your troubleshooting efforts, you have determined the motherboard has failed and needs to be replace. Unfortunately, it will be a few days before a new motherboard arrives from your supplier. In the meantime, the CFO needs to get some spreadsheet containing the proposed budgets for a new project from the laptop to his desktop in his office. Which of the following actions should you perform to give the CFO access to the files he needs?

Your cellular carrier allows you to turn on a feature on your smartphone so that you can share its internet connection with other devices close to your smartphone. If you wanted to share the Internet connection with multiple devices simultaneously, which feature would you enable?

You just bought a new car and want to use the built-in stereo to make and receive calls on your smartphone. Which of the following should you perform to connect your smartphone to the car stereo?

A new smartphone supports the ability for users to transfer a photograph by simply placing their phones near each other and "taping" the two phones together. What type of technology does this most likely rely on?

Jason recently purchases a wearable fitness tracker to count the number of steps he is taking each day. Which of the following technologies is used to determine how many steps he takes each day?

A new laptop manufacturer wants to create the thinnest and lightest laptops in the world. To do this, they need to choose the right technology for their displays. Which technology would allow for the thinnest laptop displays?

You just bought a new Virtual Reality headset to use with your computer. To ensure your computer is ready to support the new VR games, which of the following should you install?

Which of the following ports should you block at the firewall if you want to prevent a remote login to a server from occurring?

Your company just installed a new web server within your DMZ. You have been asked to open up the port for secure web browsing on the firewall. Which port should you set as open to allow users to access this new server?

Which of the following devices would you configure an ACL in order to implement a security policy within your network?

Your network is running extremely slow. You have troubleshot the issue and determined that there are too many collisions on the network. Your network currently has 20 computers all connected to a single 24-port hub on the network. Which of the following devices should you install to decrease the number of collisions?

You are trying to select the best device to install in order to proactively stop outside attackers from reaching into your internal network. Which of the following devices would be the BEST for you to select?

The service desk has received numerous calls from different users stating they are receiving a error message concerning duplicate IP addresses being detected on their systems. These users also cannot access the network's file server or browse to any websites. Which of the following servers should the technician check first to troubleshoot this issue?

You are trying to send an email to your boss, but it refuses to leave your outbox. You see an error message displayed on your screen that tells you to verify your outbound server settings. Which of the following servers should you configure your email client to use in order to ensure your emails are being sent?

Your company has an office in Boston and is worried that its employees may not be able to reach the office during periods of heavy snowfall. You have been asked to select a technology that would allow employees to work remotely from their home during poor weather conditions. Which of the following should you select?

Your home network has a wireless access point (WAP) that allows your smartphone and tablet to connect to your internal network. The WAP is connected to a router and a cable modem in order to provide internet access. There is a coaxial cable that carries the network traffic from the cable modem to the cable company’s central office for transmission to and from the internet. Which of the following types of networks would best describe this network configuration between your home network and the internet through your cable modem connection?

You just configured your iPhone to connect to your car’s stereo over Bluetooth in order to play your favorite podcasts while driving to work. What type of network did you create between your iPhone and your car?

Tom is trying to print a 3-page report to the network printer located in the Sales department’s office space. He walks over to the printer but doesn’t see the pages in the printer’s output tray. He checks the on-screen display of the printer, but he doesn’t see any errors listed. Tom tries a few more times, but he gets the same results. Frustrated, Tom selects the network printer for the Customer Service department and sends his print job there. He walks over to their offices and finds his 3-page report sitting in that printer’s output tray. Tom asks you to help him solve this printing problem. What action should you take FIRST to help solve Tom’s problem?

You just printed a new sign for your office using a thick cardstock paper with your network printer. Unfortunately, when you pick up the cardstock from the laser printer's output tray, the printed image smears across the paper. Attempting to troubleshooting this problem, you decide to print another sign using regular printer paper and determine that the image does not smear when touched on the regular printer paper. Which of the following would be the NEXT step to perform in your troubleshooting efforts?

You are seeing some fading across your papers when you are printing things using your office's laser printer. It appears that the black is more faded than the colors on your documents. What is the MOST likely cause of this problem?

Josie from Human Resources was just issued a new laptop from the company. When she plugs the laptop into the network’s wall jack and turns it on, she receives an error message. She calls the service desk to report that error message being displayed states, “There is an IP address conflict with another system on the network.” You are working as a field service technician and have been asked to resolve this error. What should you do?

You are troubleshooting an issue with multiple workstations that are having network connectivity issues. The network also has two servers that are connected to the network, but they are not having any connectivity issues. You look at the network configuration of the two servers and notice they are using static IP addresses. Based on what you know so far, what is most likely the cause of the workstation's network connectivity issue?

Jason's cellphone company allows him to use his smartphone as a wireless hotspot with his laptop when traveling. Jason notices that if he runs a speed test from his smartphone, the cellular connection is 8761 kbps. If he runs the same speed test connection from his laptop which is connected to his cellphone over its wireless hotspot, the speed drops to 243 kbps. Which of the following is the MOST likely cause for the drop in the speed test results?

Which type of internet connection is terminated at a local switching center and then requires a different type of media between the switching center and the end customer?