NEW
Font size
WorksheetsLQA 1
Total questions: 20
Worksheet time: 10mins
What is LQA?
Leaders Quality Assurance
Lead Quality Assurance
Leading Quality Assurance
Learning Quality Assurance
What is the standard time for the check in process in a Resort property?
5 minutes
7 minutes
10 minutes
3 minutes
Do we offer newspaper during check in process?
Yes
No
Maybe
Not Applicable
Which membership status is allowed to have an Early Check in of 0800H OR a Late Check Out of 1700H?
Platinum
Silver
Diamond
Gold
If guest refused assistance to the room, what should we do?
Ask the porter to assist the guest
Ask someone to assist the guest
Provide directions to the elevator and room
Insist to assist the guest
For which booking do we require to have the keys and registration card prepared prior arrival and will be directly escorted to the room?
Gold Members
Suite Room
Limitless
Not Applicable
Standard Check In 1. Was the guest offered assistance immediately or if a queue was present was the guest positively acknowledged with hand or facial gesture within __ seconds of approaching the desk and offered assistance within __ minute
60 seconds and 2 minutes
15 seconds and 3 minutes
30 seconds and 1 minute
20 seconds and 1 minute
Heartists introduce FAST CHECK-OUT to every guest. If a guest responds positively, the Heartist confirms his/her _________?
Credit Card
Email Address
Contact Number
All of the Above
A room escort is offered to all ______________
Suite
Club Millesime/Club Sofitel
VIP Guests (Levels 4 & 5)
All of the Above
If the folio was offered via email was it delivered within ________ of check out unless advised of an expected delay
1 Hour
At least 7 Days
2 Hours
Within 24 Hours
Which is part of the LQA check out stadards?
Did the employee provide an opportunity to the guest to verify charges?
Did the employee clarify the method of payment and then complete the transaction in a quick and efficient manner?
Did the employee show appreciation for the guest's business and extend an invitation to return?
All of the Above
For fast check out, do guests still need to drop by the desk?
Yes
Not Required
Optional
Not Applicable
For standard check-in, at least how many times shall we mention the guests name?
All the Time
Once
At least Thrice
Never
What is the meaning of ALL?
Accor Living Limit
Accor Live Limit
Accor Live Limitless
None of the Above
How much discount can we extend to Classic member?
10%
5%
None
15%
On request and upon availability, Le Club AccorHotels members are offered:
Late check-out only for Platinum members
Early check in and Late Check out for Classic members
0800H early check-in for Silver members
None of the Above
Check-In Process: Do we still offer newspaper?
Yes
No
Optional
If Available
Fast Check-Out: The heartist collecting the keys needs to...
Inquire guests stay
Correct any inaccuracies in the bill highlighted by the guest
Verify guests satisfaction
All the Above
For Le Club AccorHotels members, the Heartist confirms that points will be credited within ____________
The Day
1 Hour
24 Hours
7 days
Check in: The Front-Desk heartist hands over a welcome drink voucher for _________________ (1 drink per staying guest). The heartist explains the benefit and thanks the Guest for his/her loyalty
Classic, Silver, Gold, and Platinum
All membership Type
Silver, Gold, and Platinum
Silver, Gold, Platinum, Diamond, and Limitless
