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WorksheetsCustomer Services Q1 2020 Townhall
Total questions: 10
Worksheet time: 5mins
How much did we made for NRCP in 2019?
RM418.91
RM412.91
RM414.91
Which MPC has the highest CSI score in 2019?
Singapore
Indonesia
Malaysia
What is the name of our new purpose?
Mercedes of Service
Experience Beyond Expectation
Trust Mercedes of Service
Which of the below are the core values to our new purpose?
Organization Above Self
Complete Transparency
Go the Extra Mile
Shared Ownership
Integrity
How many vehicles were served in 2019? (Malaysia only)
108,226
148,800
165,299
What is the name of Training's initiative for new service advisers within the Malaysian dealer network?
Mercedes of Service The Squad
Magnificent 40
Trust Mercedes of Service Squad
How many appreciation letters we've received in 2019?
201
208
210
What is the full title for the abbreviation, CAROL?
Receive, Assess, Work, Respond, Close
Receive, Assess, Work, Follow-up, Close
Respond, Assess, Work, Follow-up, Close
Who is Jeffrey Simon?
He is the Vice President of Customer Services @ MBPC SEAII
He is the Senior Vice President of Customer Services @ MBPC SEAII
He is the Vice President of Customer Services @ MBPC SEAI
What is our main growth strategy for 2020?
Retention-offensive Strategy
Business Innovation Strategy
Customer Centricity Strategy
