NEW
Font size
WorksheetsWebsite/OsVC navigation
Total questions: 15
Worksheet time: 20mins
What is a complete Power cycle?
Restarting the printer
Turn off the printer and let it sit for 5 seconds before turning it back on again
Unplug and re-plug the power cable
Doing this can resolve an Ink not recognized issue
True
False
This nozzle check needs print head cleaning
True
False
Where do you go to select Windows 10?
Problem Type
POI
Operating System
You hit this button to send the email to customer.
Other URLs
Search Knowledgebase
Send on Save
What tab will lead you to the Support page of the product?
POI
Other URLs
Product Web Page
How do you properly save the incident note?
Hit the X button
Send on save
Save
What tab do you click to enter the product name?
Other URLs
Send on save
Model lookup
The Epson Expression Home XP-410 Small-in-One All-in-One Printer is already a DISCONTINUED product.
True
False
What's the Ink yields of the EcoTank ET-3760 All-in-One Cartridge-Free Supertank Printer?
502 Black (127mL): 7,000
502 Cyan, Magenta, Yellow (70 mL): 6,000
502 Black (127mL): 7,500
502 Cyan, Magenta, Yellow (70 mL): 6,000
502 Black (127mL): 8,000
502 Cyan, Magenta, Yellow (70 mL): 7,500
What's the current Epson store price of the Epson WorkForce WF-3640 All-in-One Printer?
$199.99
$125.99
$200.99
Select the ISO ppm for EcoTank ET-3760 All-in-One Cartridge-Free Supertank Printer below.
Black: 15 ISO ppm Color: 8 ISO ppm
Black: 20 ISO ppm Color: 8 ISO ppm
Black: 15 ISO ppm Color: 15 ISO ppm
Select the correct Ink Palette for an Expression Premium XP-6000 Small-in-One Printer
Black, Cyan, Magenta, Yellow
Black, Cyan, Magenta, Yellow and Photo Black
Black, Cyan, Magenta, Yellow and Matt Black
What does P-C-D-A stands for?
Printer - Connection - Driver - Application
Product - Connection - Driver - Application
Product - Construction - Driver - Application
We still need to reinstall the inks before sending Project Expressway E-call to our customer.
True
False
