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WorksheetsTalk-o-Tuesday: Episodes 1-4 Recap
Total questions: 10
Worksheet time: 10mins
Why is Bring-it-Back important to our customers? (select all that apply)
A) BIB is the cash flow friendly way to purchase the latest device
B) Customers can combine BIB with hardware credits and get the latest devices at the lowest upfront price
C) If at the end of the term, customers want the flexibility to keep their device, they can pay the deferred BIB amount and it’s theirs to keep
D) None of the above
Why is Bring-it-Back important to our Sales Reps?
A) Reps can combine BIB with hardware credits and get their customers the latest devices at the lowest upfront price
B) An easy way to handle objections from customers of monthly device costs being too high
C) Great overall sales tool to assist with closing customers
D) All of the above
Why is Bring-it-Back important to TELUS?
A) TELUS is building an inventory of certified pre-owned devices
B) TELUS is looking to provide more affordable and eco-friendly options to our customers in the future
C) TELUS is just trying to make more money
D) Both A and B
What is the monthly cost of TELUS Device Care?
A) $5
B) $9
C) $7
D) $11
Customers have the option of purchasing Apple Care+ upfront for a one time fee or pay a monthly recurring charge.
A) True
B) False
TELUS Device Care and Apple Care+ both cover lost & stolen devices.
A) True
B) False
What are the 4 steps of the Objection Handling process?
A) Seek/suggest resolution, Question for clarification, Check-in, Acknowledge the concern
B) Acknowledge the concern, Question for clarification, Seek/suggest resolution, Check-in
C) Acknowledge the concern, Use a “but” or “however” statement, Seek/suggest resolution, Check-in
What did Stephen Wright suggest is the most important step of the Objection Handling process?
A) Acknowledge the concern - “I hear you…”
B) Question for clarification - “Why do you feel that way…?”
C) Seek/suggest resolution - “What if we…?”
D) Check-in - “Does that make sense…?”
Device battery life is something that is very important to Small Business users. What battery features does the Motorola Razr offer? (select all that apply)
A) All-day battery
B) Turbopower charging
C) 2510 mAH battery
What feature of the Motorola Razr gives Small Business owners a quick preview of notifications and updates on the Quick View display?
A) Quick Reply
B) Peek Display
C) Moto Display
D) Moto Actions
