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The Lodging Industry

Total questions: 21

Worksheet time: 11mins

Name
Class
Date
1.

Involves all activities when leaving the hotel including: packing, loading the car and paying the bill.

a)

Arrival

b)

Check in

c)

Front desk agent

d)

Departure

2.

Which system manages revenue, room rates, reservations, room assignments, and guest folios and is a computer system with specialized software?

a)

Student Information System

b)

Property Management System

c)

Allocation System

d)

Bose System

3.

Which of the following provided overnight accommodations?

a)

Tourism Industry

b)

Food Service Industry

c)

Recreation Industry

d)

Lodging Properties

4.

Can be one or two floor hotel, focused on charging mid-level to lower prices by providing fewer services. generally just the room and perhaps a continental breakfast. No food service, laundry or bell service

a)

Five Star Hotel

b)

Limited service hotel

c)

Full service hotel

d)

budget hotel

5.

Also called economy. have the lowest rates and the least service. Example might be motel 6. typically for the overnight traveler. smaller rooms, etc.

a)

Budget Hotels

b)

Full-service Hotels

c)

Marriott Marquis

d)

Limited-service Hotels

6.

Price charged for one night stay

a)

Discount

b)

Fixed rate

c)

Government rate

d)

Room rate

7.

This department is responsible for keeping an accurate room inventory.

a)

Audit system

b)

Housekeeping

c)

Hotel guest cycle

d)

Occupancy

8.

The official rate for one night's lodging at a lodging industry

a)

rack rate

b)

percentage rate

c)

discount rate

d)

mileage rate

9.

The area in a lodging facility where support services take place and guests usually don't view.

a)

guest services

b)

front of the house lodging

c)

amenities

d)

back of the house lodging

10.

Includes everything the guest does while staying at the hotel.

a)

stay

b)

occupancy

c)

amenities

d)

guest services

11.

The process of paying for rooms and returning keys.

a)

Check out

b)

Arrival

c)

Check in

d)

Registration

12.

Limited service properties that offer a medium level of services and mid-range price

a)

Fast food chains

b)

Budget and limited services

c)

Bed and breakfast

d)

Franchise

13.

Can be divided into four departments: Front desk, reservations, telecommunications and uniformed service

a)

Front Office

b)

Accounting

c)

Human Resources

d)

Back Office

14.

Related to the four stages of guest interaction with the hotel and it's staff. The stages are: pre-arrival, arrival, occupancy, and departure. These are opportunities for making good impression and offering special services to guests

a)

Marketing Mix

b)

Four Ps of Marketing

c)

Hotel Guest Cycle

d)

Target Market Strategy

15.

Mainly responsible for check in and check out process.;

a)

Human Resources Assistant

b)

Housekeeper

c)

Data Clerk

d)

Front Desk Agent.

16.

Includes everything the guest does before arriving at the property. Includes choosing the property and reservations.

a)

Departure

b)

Pre-arrival stage

c)

Arrival stage

d)

Stay

17.

A type of lodging that offers a "home-like" feel and includes a home cooked meal and an opportunity to socialize with the owners and other guests.

a)

Bed and breakfast

b)

Continental breakfast

c)

Budget hotels

d)

Five-star hotels

18.

Related to all duties related to preparing and selling rooms

a)

Finance

b)

Front desk agent

c)

Human resources

d)

Rooms division

19.

The process of registering guests, assigning rooms, and distributing keys.

a)

Check in

b)

Registration

c)

Application process

d)

Check out

20.

Multiple unit businesses that have the same brand name and the same ownership.

a)

Chain

b)

Corporation

c)

Franchise

d)

Sole proprietorship

21.

Offered as a part of the stay including: pools, spas fitness center and other items provided as a part of the cost of the stay.

a)

amenities

b)

additions

c)

add-ons

d)

averages