WorksheetsThe Lodging Industry
Total questions: 21
Worksheet time: 11mins
Involves all activities when leaving the hotel including: packing, loading the car and paying the bill.
Arrival
Check in
Front desk agent
Departure
Which system manages revenue, room rates, reservations, room assignments, and guest folios and is a computer system with specialized software?
Student Information System
Property Management System
Allocation System
Bose System
Which of the following provided overnight accommodations?
Tourism Industry
Food Service Industry
Recreation Industry
Lodging Properties
Can be one or two floor hotel, focused on charging mid-level to lower prices by providing fewer services. generally just the room and perhaps a continental breakfast. No food service, laundry or bell service
Five Star Hotel
Limited service hotel
Full service hotel
budget hotel
Also called economy. have the lowest rates and the least service. Example might be motel 6. typically for the overnight traveler. smaller rooms, etc.
Budget Hotels
Full-service Hotels
Marriott Marquis
Limited-service Hotels
Price charged for one night stay
Discount
Fixed rate
Government rate
Room rate
This department is responsible for keeping an accurate room inventory.
Audit system
Housekeeping
Hotel guest cycle
Occupancy
The official rate for one night's lodging at a lodging industry
rack rate
percentage rate
discount rate
mileage rate
The area in a lodging facility where support services take place and guests usually don't view.
guest services
front of the house lodging
amenities
back of the house lodging
Includes everything the guest does while staying at the hotel.
stay
occupancy
amenities
guest services
The process of paying for rooms and returning keys.
Check out
Arrival
Check in
Registration
Limited service properties that offer a medium level of services and mid-range price
Fast food chains
Budget and limited services
Bed and breakfast
Franchise
Can be divided into four departments: Front desk, reservations, telecommunications and uniformed service
Front Office
Accounting
Human Resources
Back Office
Related to the four stages of guest interaction with the hotel and it's staff. The stages are: pre-arrival, arrival, occupancy, and departure. These are opportunities for making good impression and offering special services to guests
Marketing Mix
Four Ps of Marketing
Hotel Guest Cycle
Target Market Strategy
Mainly responsible for check in and check out process.;
Human Resources Assistant
Housekeeper
Data Clerk
Front Desk Agent.
Includes everything the guest does before arriving at the property. Includes choosing the property and reservations.
Departure
Pre-arrival stage
Arrival stage
Stay
A type of lodging that offers a "home-like" feel and includes a home cooked meal and an opportunity to socialize with the owners and other guests.
Bed and breakfast
Continental breakfast
Budget hotels
Five-star hotels
Related to all duties related to preparing and selling rooms
Finance
Front desk agent
Human resources
Rooms division
The process of registering guests, assigning rooms, and distributing keys.
Check in
Registration
Application process
Check out
Multiple unit businesses that have the same brand name and the same ownership.
Chain
Corporation
Franchise
Sole proprietorship
Offered as a part of the stay including: pools, spas fitness center and other items provided as a part of the cost of the stay.
amenities
additions
add-ons
averages
