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WorksheetsBusiness Communication
Total questions: 100
Worksheet time: 51mins
When you greet your client. You would greet them by saying:
Hi
Good morning Mr.ABC / Sir
Hey dude
Hello
What information should be included in the final paragraph of a letter or email?
Your contact details
The subject of the letter or email
More information on the topic
A proposal or call for action
Which of the following is a disadvantage for emails?
Limited number of recipients
Difficult for the receiver to determine the tone of the email
Speed
Lack of possible detail
Oral communication consists of anything that is written.
True
False
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
Which of the following is NOT an example of written communications?
Tweets
A conversation between co-workers
Blogs
Emails
When working in a team, which of the following is a particularly important skill?
Writing Skills
Collaborations skills
Graphic design skills
Technical skills
To write effectively in school and the workplace, you should
know your audience, focus on content and style, proofread thoroughly and revise accordingly.
know jokes, focus on yourself, and style, proofread
know information, focus on style, proofread thoroughly and revise accordingly.
know your audience, focus on content of proofreading
In the business world, people are often measured by their:
Degree(s)
Social status
Soft Skills
Hobbies and Technical skills
Courtney Thomas
321 Main Street
Olathe, KS 66062
Dear Mrs. Collins,
Which example is listed below?
Katie Roberts
3356 Southwest Blvd.
Kansas City, KS 60924
October 4, 2018
Heading
Recipients Address
Address
Salutation
What are the 2 colors you can sign a business letter in?
Blue and Red
Black & Red
Blue & Green
Black & Blue
The signature line of an email at minimum needs to include
First & Last Name
First name & date
First, last name, & date
First name, date, and your email address
Baby is happy!
Baby is sad!
Baby is crying!
Baby is sleepy!
Which of the following is a form of nonverbal communications?
Body language
Teleconferencing
All of the above
In a block style letter ____.
all lines start at left margin
date and closing lines start at horizontal center
paragraphs must be indented
the complimentary closing is omitted
Effective listening requires an open mind.
True
False
Body language
is very similar in most cultures.
includes facial expressions and gestures.
is always complex to read.
is easy to interpret because each symbol has only one meaning.
Which word has the most unfavorable tone?
Inexpensive
Bargain
Cheap
Lower-price
Which of the following is not a proofreading technique?
Rely only on the spelling and grammar checker on your computer
Read aloud
Read slowly
Read the paper backwards
Feedback is
Verbal cues
Nonverbal cues
Both verbal and nonverbal cues
During active listening, "responding" is the process of
Interpreting the meaning of the communication
Restating the information you have received
Focusing on the information you are received
Showing the sender you are listening by providing feedback
What is the third step in communication planning?
Outline the communication for delivery
Determine the purpose of the message
Clarify objectives
Identify the audience
Determine the best channel of communication
During active listening, "understanding" is the process of
Interpreting the meaning of the communication
Taking in all of the information about the communication
Restating the information you have received
Focusing on the information you've received
What is the fourth step in communication planning?
Determine the best channel of communication
Determine the purpose of the message
Outline the communication for delivery
Identify the audience
Clarify objectives
What is the fifth and last step in communication planning?
Outline the communication for delivery
Clarify the objectives
Identify the audience
Determine the purpose of the message
Determine the best channel of communication
During active listening, "recalling' is the process of
Restating the information you have received
Taking in all of the information about the communication
Interpreting the meaning of the communication
Focusing on the information you've received
Communication is the act or process of using words, sounds, signs, or behaviors to express or exchange information, or to express you ideas, thoughts, feelings, etc., to someone else.
False
True
During active listening, "receiving" is the process of
Taking in all of the information about the communication
Interpreting the meaning of the communication
Restating the information you have received
Focusing on the information you've received
A person's field of experience ONLY consists of the career experience that each participant brings to a communication event
True
False
Why is understanding communication important?
It will help you be more effective in communicating with others
It will help to reduce misunderstanding between people
It helps to avoid friction between people
All of the above
Understanding in communication is achieved when
All of the involved parties agree on the shared meaning of a message
Some of the involved parties agree on the shared meaning of a message
Most of the involved parties agree on the shared meaning of a message
None of the involved parties agree on the shared meaning of the message
During active listening, "attending" is the process of
Restating the information you have received
Focusing on the information you've received
Taking in all of the information about the communication
Showing the sender you are listening by providing feedback
What is the second step in communication planning?
Determine the purpose of the message
Determine the best channel of communication
Clarify objectives
Outline the communication for delivery
Identify the audience
What is the first step in communication planning?
Clarify objectives
Determine the best channel of communication
Outline the communication for delivery
Identify the audience
Determine the purpose of the message
A gesture is a movement or position of the _______ that is expressive of an idea, opinion, emotion, etc.
Hand
Face
Body
All of the above
Language is a collection of ______ that is given meaning when it is put to use.
Thoughts
Ideas
Tools
Symbols
______ can indicate how a person is dealing with a situation.
Pupil size
Blinking
Eye contact
Emotion and chemical levels can affect
Pupil size
Blinking
Eye contact
Which of the following is NOT a step to reduce verbal communication challenges?
Speak clearly and enunciate your words
Communicate with respect for the receiver's point of view
Consider your message and plan for the communication
Ignore word choice and tone
When two or more people come together to communicate, each person brings their own _______
Perspective
Conversation
Ideas
Tools
Relationships influence the meanings that are given to words.
True
False
Haptics is communicating through
Eye movements
Sounds
Touch
Words
Verbal communication is the use of ______ and ______ to relay a message.
Sounds, language
Gestures, sounds
Signs, language
Language, gestures
Frames assist people in making sense of communication by drawing attention to
A- How they should be communicating
B- How they should expect others to communicate
Both A and B
None of the above
What does verbal communication allow you to express?
Ideas
Desires
Concepts
All of the above
Both ______ you say and ______ you say it affect whether verbal communication will be effective.
when, why
how, where
what, how
what, where
Nonverbal communication is only unintentional transmission of meaning through an individual's unspoken physical and behavioral cues.
True
False
Which of the following DOES NOT affect the acceptability of proxemics
Level of familiarity
What's allowed socially
Cultural expectations
Appearance
Verbal communication acts as the secondary tool for expression between two or more people.
True
False
Can speaking a different language be a communication barrier?
No
Yes
Gestures are largely influences by culture.
True
False
Nothing about your appearance gives others an impression of you.
True
False
What is the purpose of verbal communication?
To understand a thought
To relay messages to one or more receivers
To clarify a thought
To relay messages to one or more senders
Which of the following is NOT a reason why understanding communication styles should be important to you?
Helps you understand how others perceive your words
Helps you understand how to adapt to other communication styles
Helps you understand why people communicate the way they do
Helps you understand how others perceive your actions
Which of the following describes a Direct communication style?
Tends to hold back on giving away too much information that may reveal their inner nature
Readily expresses emotions, thoughts, and feelings without holding back in any way
Fast-paced and assertive; can be argumentative
Very deliberate; provide very accurate, carefully thought-out results
Which of the following is NOT a way to help you with time management during a meeting?
Follow-up on issues you can't resolve immediately
Ask for help resolving issues
Ask attendees to help keep track of time
Check the clock frequently
Collaboration is when two or more people combine their knowledge, creativity, and experience and share the responsibility of reaching a common goal.
True
False
Which of the following is NOT part of closing the meeting?
Clarify next steps
Ask everyone what tasks they are taking
End on time
Attempt to end on a positive note
When evaluating the meeting, you should ask participants if they like your meeting conducting style.
True
False
Which of the following has the desire to build relationships and are typically fun and playful?
Director
Relator
Thinker
Socializer
Which of the following describes a Reserves communication style?
Tends to hold back on giving away too much information that may reveal their inner nature
Very deliberate; provide very accurate, carefully thought-out results
Readily expresses emotions, thoughts, and feelings without holding back in any way
Fast-paced and assertive; can be argumentative
Which of the following are actions you can take when opening the meeting?
Start on time
Welcome attendees
Review the agenda
All of the above
Which of the following describes an Indirect communication style?
Readily expresses emotions, thoughts, and feelings without holding back in an way
Fast-paced and assertive; can be argumentative
Tends to hold back on giving away too much information that may reveal their inner nature
Very deliberate; provide very accurate, carefully thought-out results
Which of the following is very easy to work with and is quite good at cooperating with others?
Relator
Director
Socializer
Thinker
Which of the following describes a Open communication style?
Very deliberate; provide very accurate, thought-out results
Readily expresses emotions, thoughts, and feelings without holding back in any way
Fast-paced and assertive; can be argumentative
Tends to hold back on giving away too much information that may reveal their inner nature
What is one way to reduce poor communication?
Ignore communication styles altogether
Learn to flex to other communication styles
Learn to flex to one other communication style
Know everything about your communication style
What helps bring collaborators together?
Good moral values
Shared values
Friendships
Good ideas
A communication style is _______.
the preferred way you speak to others
the preferred language someone likes to use
the preferred way you share information with others
the primary way others share information with you
Which of the following believes themselves to be efficient and are highly focused on thoroughness and precision?
Socializer
Director
Thinker
Relator
Which of the following tips applies to leading by example?
Remain objective
Recognize accomplishments
Use every interaction as an opportunity to build relationships
Follow through on your responsibilities
Look for improvement opportunities
One of your customer service employees, John, has not been following the proper documentation procedure. You want to send an email to the team reviewing the procedure. Who is the audience?
John the person not following the procedure
All employees in the company
People on the customer service team
Which of the following is NOT one of the three basic questions you should answer before starting a business communication?
What is the purpose?
What font should be used?
What tone should be used?
Who is the audience?
Which of the following is a benefit of effective written communications in business?
Reflect well on you as an employee
Build better business relationships
Add to your credibility
All of the above
In business, which of the following tones should be part of every written communications?
Sarcastic
Funny
Polite
Vague
You need to write an email to employees explain the business just LOST a BIG sales contract. The email should have a professional, but negative tone.
True
False
In business writing, which statement best describes "tone"?
The attitude shown towards the audience
The length of the document
The visual look and feel of document
The information given to the audience
In business writing, tone is typically driven by word choice, paragraph length and font style.
True
False
What is the inside address in a business letter?
The receiver's address
The return address
Which of the following is the BEST or MOST important tip for writing a good e-mail body?
Focus on several important topics
Restate the main purpose in the closing sentence
Use multiple paragraphs
Keep the email message short
Where should you put a call to action in a business letter?
In the closing
In the body's conclusion
In the salutation
In the body's introduction
Your contact information is an optional part of the signature in a business letter?
False
True
What phase of the writing process should someone review your material?
Drafting
Revising
Editing
Prewriting
In a business letter, which of the following is the BEST salutation when you are not sure who will be reading the letter?
Dear Organization:
Ladies and Gentlemen:
To Whom It May Concern:
What phase of the writing process would you correct spelling and grammar?
Revising
Prewriting
Editing
Drafting
What font and font size should be used in a business letter?
Arial, 14 point
Courier New, 10 point
Century Gothic, 16 point
Times New Roman, 12 point
What section of an email comes after the body?
Salutation
Signature
Attachments
Header
What phase of the writing process would you answer the three basic questions concerning audience, purpose and tone?
Drafting
Prewriting
Editing
Revising
Should a business email contain a salutation?
Yes
No
Maybe
What is the least amount of information that should be included in a signature for a business email?
Your name and contact information
A closing, your name and contact information
A closing and your name
