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Worksheets03 Guest Cycle Y1
Total questions: 9
Worksheet time: 5mins
Which of the following front office activities are included in the arrival stage of the guest cycle?
Reservation and pre-registration functions
Reservation and registration functions
Registration and rooming functions
Rooming and guest services functions
Which of the following is a primary front office concern during the occupancy stage of the guest cycle?
Account settlement
Coordinating guest services
Room assignment
Security
The largest single charge on a guest account is normally for:
Food and beverage
Room service
The guestroom
Transportation
During what stage of the guest cycle does a front office desk agent post late charges?
Arrival
Departure
Occupancy
Pre-arrival
Which of the following activities occurs during the arrival stage of the guest cycle?
Creating a group block
Identifying method of payment
Posting guestroom charges
Settling guest accounts
Job growth worldwide in hospitality and tourism is estimated at _________ percent.
5%
8%
10%
12%
The money left after necessities such as food, housing, and clothing have been paid for is called:
Dependable Income
Disappointing Income
Discretionary Income
Disposable Income
Respecting and valuing the diversity of today’s traveling public requires an understanding of ________________ and _____________ to make it easier to manage.
Country guest is traveling from and country traveling to
Country guest is traveling from and reason for visit
Guest’s ethnic origin and social status
Guest’s travel history and budget
A guest wants to visit an exotic destination and stay in a five-star spa resort but no five-star properties exist at that location. The guest service professional assisting the guest will need to:
Apologize and tell the guest you cannot help him or her.
Determine what the guest finds desirable about spa resorts.
Recommend a four-star resort. There’s not that much difference.
Refer the guest to another location where a five-star spa resort exists.
