WorksheetsPrinter and Scanner driver
Total questions: 15
Worksheet time: 30mins
Event Manager/Document Capture pro is needed for the Touch-scan to work.
True
False
What option in Windows 10 will lead customer in printing a Windows Test page?
Open Queue
Remove Device
Manage
What option do we select in Epson Scan settings if the scanner is connected via USB cable?
Test
Network
Local
The proper way of uninstalling the Printer driver is by removing the printer icon under Printers and scanners.
True
False
What are the Scan modes in the Epson Scan of the Perfection V850 scanner?
Home mode
Office mode
Professional mode
Full Auto mode
Home mode
Professional mode
None, it uses Epson Scan 2
What are the components of the Drivers and Utilities Combo Package Installer of the Epson WorkForce Pro WF-3720?
Printer Driver v2.65.01
Scanner Driver and Epson Scan 2 Utility v6.2.5.0
Epson Event Manager
Epson FAX Utility v2.56.00
Epson ReadyInk Agent (Requires Windows 7 or later)
EPSON Scan OCR Component
Epson Software Updater
Printer Driver v2.65.01
Scanner Driver and Epson Scan 2 Utility v6.2.5.0
Epson Event Manager
Epson FAX Utility v2.56.00
Printer Driver v2.65.01
Scanner Driver and Epson Scan 2 Utility v6.2.5.0
Customer calling in because he can't scan using the Control Panel of the WF-2760... What should be your first troubleshooting step?
Ask if customer already downloaded the Event Manager Utility
Check if Epson Scan is working
Make a copy
A part or accessory of the scanner that allows scanning positive slides and negative films.
OCR
ADF
TPU
Epson Scan
When do we use "descreening" when scanning?
To improve the resolution of the scanned image
To remove dust on old photos.
To remove scratches.
To remove "screen door" effect on your images
In Epson Scan, what image format lets the cust scan multiple sheets and save them in just ONE file?
JPEG
TIFF
Which version of Epson Scan does the Epson ET-3750 have?
Epson Scan Utility
Epson Scan 2 Utility
The Epson Perfection V850 supports film/transparency scanning.
True
False
A feature of the Epson Scan software where it lets you place multiple originals on the glass and save them individually.
Thumbnail Scanning
Batch Scanning
Automatic document scanning
How do we print a Nozzle Check using the Printer driver on the PC?
Printing Preferences - Maintenance
Printer icon - Printer properties
Printer icon - Nozzle check
Customer wants to use the printer for printing however, he doesn't have the drivers yet on the PC... What should you do at this point?
Offer E-call for first time driver installation
Check Product first then send e-call
Check product then connection first before sending e-call
