wayground logo

Free Printable Worksheets

NEW

Font size

S
M
L
XL
Worksheets

communication skill

Total questions: 15

Worksheet time: 3mins

Name
Class
Date
1.

Decoding is

a)

Process of attaching meaning to words, symbols, and behaviors

b)

Critically thinking

c)

Communicating effectively

d)

A type of communication delivery

2.
______________ are the means used to send messages during communication
a)
Messages
b)
Channels
c)
Communication
d)
Nonverbals
3.

What body language shows you are listening

a)

Turning away from the speaker

b)

Nodding and making eye contact

c)

Looking out of the window

d)

Chatting to people

4.

Which of the following is a barrier to communication?

a)

Message is not clear

b)

Not listening

c)

Lack of language skills

d)

All of the above

5.

body language is important because

a)

People can see how you feel

b)

it is possible to find the hidden meaning in signs

c)

People rely upon actions not words

d)

We all need to be observant

6.

The message is __% spoken word

a)

7

b)

38

c)

55

d)

6

7.
If you need to communicate with other employees inside your business regarding a change in insurance costs, you would most like use a:
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-Mail
8.
To send a message from one person, thing, or place to another is an example of
a)
decoding.
b)
receiving.
c)
transmitting.
d)
storing.
9.

not having good eye contact generally does NOT mean

a)

anxiety

b)

defenselessness

c)

aviodance

d)

disruption

10.
When you speak, your listener gets messages from...
a)
What you say and your vocabulary
b)
How you look and your words
c)
What you say, how you act, and your accent
d)
What you say, how you act, and how you look
11.

A comfortable social space and distance is

a)

under 18 inches

b)

18 inches to 4 feet

c)

4 to 12 feet

d)

12 feet and beyond

12.

Why is it important to know your own communication style?

a)

So you can feel good about yourself

b)

To learn more about your personality

c)

So you can adjust your style when communicating with others who may have a very different style

d)

So you can change everything about your personality

13.

what is the definition communication barriers?

a)

obstacles that get in the way of clear communication

b)

obstacles that get in the way of clear writing

c)

obstacles that get in the way of clear blogging

d)

obstacles that get in the way of clear tweeting

14.

Which is NOT a characteristic of the ASSERTIVE communication style?

a)

Authoritarian

b)

Direct

c)

Proactive

d)

Convincing

15.

Complete the following sentence: "Being a good listener..."

a)

...means pretending you're interested in what the other person is saying."

b)

means you remain quiet and let the other person talk for a long, long time.

c)

...isn't just waiting for your turn to speak."

d)

. ...isn't a big part of effective communication."