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WorksheetsInternational Roaming
Total questions: 10
Worksheet time: 5mins
Kate is travelling in Paris and is trying to reach 611 from here phone, but is unable to reach us. What could be the cause of this problem?
Dialing 611 may not work while roaming internationally
Her account is seasonally suspended
Her line has international roaming blocking feature
Paris does not have supported coverage
Mobile without Borders is not available to:
Business/Government Accounts
Magenta Voice Plans
T-Mobile Essentials Plan
Puerto Rico Plans without included Simple Global
Susan and her husband are on a cruise in the Caribbean on the Carnival Freedom. They both have T-Mobile service and are currently both on the ship. If Susan decides to send a text message to her husband, how much would it cost?
It's free since they both have T-Mobile service.
$0.50 to send a text message and free to receive a text message
$5.99 per text message, both sending and receiving
$0.50 to receive a text message and free to send a text message
Mike is planning on travelling abroad soon. What website should he use to check coverage and rates?
www.t-mobile.com
www.switch2t-mobile.com
www.t-mobile.com/coverage/roaming
https://www.t-mobile.com/coverage/international-calling
Brian is in Mexico but has exhausted his 5GB of 4G LTE data included on his Magenta Plan. What international roaming pass option does he have to ensure he can access high-speed data on a specific day of his trip?
24 hours / 512 MB of high speed data
30 days / 15GB high speed data
10 days / 5GB high speed data
He will not be able to use his high-speed data until his new billing cycle starts
Cathy is travelling internationally and wants to use her phone for calls, data and messages. What do we need to review with the customer to ensure she is set up to travel worry free?
Device
Rates
Rate plan
Location
Alex is currently in London and needs to call back to the US. How much will he be charged when he use Wi-Fi calling?
$0.25/min
$0.00, as long as calls are unlimited on their plan
$0.00 he will not be charged anything as he cannot call back to the US
$5.99/min
A customer is going on a cruise from the US to the Bahamas, which is a Simple Global country with unlimited data and text. Should they feel free to text pictures to all their friends?
Yes but they will be charged extra
No roaming on cruise ship networks isn't included with Simple Global.
Deana will be visiting family in St. Croix by the end of the month and she wants to use her T-Mobile service. How much will she be charged for making calls?
Unlimited for free
$0.25/min
She cannot use her services
$3.99/min
Is Puerto Rico a Simple Global country?
Yes
No
