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Human Resource Development SGDU 5063

Total questions: 19

Worksheet time: 14mins

Name
Class
Date
1.
What is the meaning of human resources?
a)
The people who represents a business
b)
The best person to do the job
c)
The people employed to do work in a business
d)
Supervises employees and sets tasks to be done
2.
What is recruitment?
a)
The way a business finds new staff
b)
Those who have an interest in the business
c)
It is another term for vacancy
d)
Customer service best practice is carried out using this method.
3.

Goal setting can be a powerful technique for motivating employees when:

a)

used correctly

b)

carefully monitored

c)

actively supported by managers

d)

all of the above

4.

Which of the following is an accurate definition of recruitment?

a)

The process by which companies fill the need to find new employees.

b)

A statement that enshrines the fundamental objectives of the company.

c)

The system of following someone around and noting how they perform their duties.

d)

The process of attempting to fill gaps that exist in the skills of the current labor force.

5.

HRM can be most comprehensively defined as a series of activities focused on

a)

working towards strong communication with staff

b)

obtaining, training and maintaining an effective workforce

c)

strong leadership

d)

strategic planning

6.

Employees are

a)

never to be trusted

b)

all looking out for the best interests of the company

c)

the easiest resource to replace within an organisation

d)

the most valuable resource and the hardest to replace

7.

Things that employees require their employers to do or provide during their employment are referred to as

a)

employee motivation

b)

employee expectations

c)

employee moral

d)

employer of choice

8.

Maslow's hierarchy of needs ranks needs

a)

in order of expense

b)

in order of importance

c)

in order of things we love

d)

in order of profit potential

9.

Lower order hygiene and higher order motivating factors are both key elements of

a)

Locke's

b)

Maslow's

c)

Hattie's

d)

Herzberg's

10.

Salary, relationships and physical working conditions are examples of

a)

Maslow's safety needs

b)

Maslow's esteem needs

c)

Herzberg's hygiene factors

d)

Herzberg's motivating factors

11.

In Locke's theory, A stands for

a)

Attainable

b)

Actionable

c)

Ample

d)

Acceptable

12.

Locke's theory suggests that goals should be

a)

broad and vague

b)

achieved as quickly as possible

c)

relevant to employees to help motivate

d)

all about the outcomes

13.

Which is an evaluation of how well an employee is doing a job?

a)

job description

b)

performance appraisal

c)

reference

d)

orientation

14.

Which of the following best describes the term staff retention?

a)

The number of people that leave a firm in a set period of time

b)

The number of staff that remain working in a firm in a set period of time

c)

The number of staff that are promoted in a firm in a set period of time

d)

The number of staff that are made redundant in a firm in a set period of time

15.

When a job vacancy is filled from within the existing workforce.

a)

Shortlisting

b)

Headhunting

c)

External recruitment

d)

Internal recruitment

16.

The motivation theory that describes individual needs in five categories that form hierarchy was developed by which American psychologist?

a)

Herzberg

b)

Icocca

c)

Maslow

d)

McClelland

17.

According to Herzberg, pay and fringe benefits, working conditions, and type of supervision are examples of which of the following?

a)

motivators

b)

needs

c)

performance standards

d)

hygiene factors

18.

Which kind of motivation is better on the long run?

a)

Intrinsic motivation

b)

Extrisnic motivation

c)

Both motivations are better on the short run

19.

In order to maximize the chances to achieve a goal, the goals should

a)

Have a finish line that indicates that it has been acompliseh

b)

Be unspecific, ambitious and time bounded

c)

Be attainable, relevant, mesurable, specific and with a dead-line