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WorksheetsCase Study Unit 3
Total questions: 20
Worksheet time: 7mins
Who recently appointed Director of Customer Relations, has been hired by the Al-Munir Hotel and Spa Group ?
Al-Halim Hamdi
Vanessa Schultz
Marion Wise
Arab Emirates
Where is the group located ?
Oman
China
Oman and the United Arab Emirates
The United States
According to the survey, how many scores are staff get ?
3
5
1
2
How many percent of retention rate of guests has fallen ?
8
25
17
22
What is Vanessa Schultz's plan ?
Encourage repeat visits
Building long-term relationships with guests
Stay at the hotel and relax
Create a survey about customer's need
Who will be attended meeting of Vanessa Schultz ?
Members of the Guest Relations and Marketing Departments
Vanessa Schultz's colleagues
Staffs of Al-Munir Hotel and Spa Group
FPTUer
Sales staff who are impolite to customers ........ the reputation of a company
disrupt
damage
harm
wrong
Business relations between the two countries have been ...... by official visits and trade delegations.
fostered
cut off
severed
sum up
Relations with customers have been ...... recently by poor after-sales service.
fostered
resumed
disrupt
undermined
In order to gain market share in China, we are ...... relationships with local agents.
breaking off
building up
cutting off
go off
The success of our new product launch was ....... by an unimaginative advertising campaign.
jeopardised
cemented
secured
glued
By merging with a US company, we greatly ....... our sales force.
maintained
kept going
strengthened
supported
A strike at our factory last year ..... production for several weeks.
resumed
disrupted
maintained
summarized
Widespread rumours of a hostile takeover bid are certain
are a credit to its highly effective PR Department
to strain relations between the two leading French software companies
is causing stormy relations with some of the company's suppliers
have cemented relations between the two companies
The Accounts Department's very slow payment of invoices
is causing stormy relations with some of the company's suppliers.
are a credit to its highly effective PR Department.
have cemented relations between the two companies.
its close relations with several major foreign investors have been jeopardised.
Positive meaning
break off relations
undermine relations
foster relations
cut off relations
Negative meaning
jeopardise relations
restore relations
build up realtions
cement relations
Using or taking what you need from a supply of something
moving to
going on
tapping into
keeping away
Talking to other people who do similar work in order to help each other
obligating
committing
franking
networking
Determination to keep trying to do something difficult
connection
perseverance
attempt
endeavor
