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Project 2 Rev quiz

Total questions: 20

Worksheet time: 3600secs

Name
Class
Date
1.

to review the performance of the team including the marketing and sales campaign/program as well as to help a business individual or a firm to create a future solid strategic plan by following the sales trend and market behavior.

a)

SALES FORECASTING

b)

SALES ANALYSIS

c)

SALES TARGETING

d)

SALES APPLICATION

2.

What are the 5 parts of our Sales process ?

a)

Introduction, Discovery, Troubleshooting, Overcoming, Objections, Close

b)

Introduction, Discovery, Selling, Overcoming Objections, Close

c)

Introduction, Discovery, Selling, Reactions, Close

d)

Introduction, Recovery, Selling, Overcoming Objections, Close

e)

Introduction, Discovery, Selling, Overcoming Objections, Open

3.

Which of the following is NOT a stage in the sales cycle?

a)

education

b)

presentation

c)

evaluation

d)

closing

4.

A prospect is another name for

a)

A potential customer

b)

An established customer

c)

An objection

d)

A marketing strategy

5.

The sales team members for a company are called

a)

Sales Generators

b)

Sales Force

c)

Sales Accountants

d)

Sales Leaders

6.

Which of following is not part of the prospecting process

a)

Cold calling

b)

Asking for referrals

c)

Data mining

d)

Delivering the product

7.

In the selling process the possibility of a future customer is known as _____

a)

Accountant

b)

Lead

c)

Revenue

d)

Approach

8.

This is the final step in the selling process and it involve developing a relationship with the customer

a)

Selling

b)

Preapproach

c)

Evaluate/Follow up

9.

In this step the focus is getting the commitment from the customer to purchase the product.

a)

Approach

b)

Close

c)

Determine the need

d)

Suggestion selling

10.

What is a Sales Pipeline management?

a)

Is the process that companies undergo when selling a product to a customer.

b)

The tracking and looking after every sales opportunity through all the stages to reach a successful close for a revenue or producing contract

c)

When collecting data of potential customers Customer needs

d)

Includes the appropriate rules and customs

for handling trade between countries

11.
Files sent with e-mails
a)
Attachments
b)
Letters
c)
Folders
d)
Paperclips
12.
What symbol used to indicate an attachment is sent with the e-mail?
a)
Thumbnail
b)
Paperclip
c)
Arrow
d)
Envelope
13.
What’s the most important thing I should include with every email?
a)
A specific, well thought out Subject field
b)
A professional greeting & proper closing including my name
c)
Correctly structured sentences, proper grammar & punctuation
d)
All of the answers are correct
14.
Choose an example of good customer service.
a)
Food service assistands stands with their  backs to the customer
b)
A food service assistant smiles and greets the customer politely
c)
A food service assistant chews her nails whilst waiting for her customer to make their choice.
d)
A chef shouts at a colleague when they make an error with a food order.
15.
Identify the benefits of good customer service to the business.
a)
Customers who did not enjoy their experience, will recommend the business to friends.
b)
Customers who enjoy their experience, will spend more money.
c)
The business will not expand.
d)
The business will get bad reviews.
16.
Which is a way to gain customer satisfaction?
a)
Confidence in service
b)
Not dealing with problems
c)
Slow service
d)
Long queues
17.
A customer service problem happens when
a)
A customer asks for the manager
b)
serving the customers becomes unprofitable
c)
customer complaint is ignored
d)
customer service does not meet expectations
18.
What is After-sales service?
a)
Up selling products
b)
Meeting of customer’s needs after they have purchased a product 
c)
enticing customers to purchase more products from your business
d)
Getting feedback on products/services
19.

Special effects used to introduce slides in a presentation are called

a)

effects

b)

custom animations

c)

transitions

d)

present animations

20.
What is a slide transition ?
a)
overheads
b)
letters
c)
special effect used to introduce a slide in a slide show 
d)
the way one slide looks