WorksheetsMobility Solutions Training - Review
Total questions: 10
Worksheet time: 3mins
What does "HCD" stands for?
Historical Customer Dashboard
Help Client Desktop
Historical Client Database
None of the above.
What are the steps of the 3-2-1-Go Best Practice?
3 probing questions, 2 benefit statements, 1 closing statement.
3 sales, 2 renewals, 1 phone number change.
3 security questions, 2 offers, 1 sale
3 calls, 2 chats, 1 task.
What are the rate plans for the Wireless Home Phone?
$40, $15, $5
$30, $15, $20
$75, $35, $65
$30, $10, $20
If I have a Peace of Mind Plan can I get the $20.00 plan for WHP?
True
False
How many lines can a customer with credit class "L" have?
1
2
8
4
What code should I use if the customer fails the eID Verified?
FYI
CRED
REFC
RDEC
Should we complete a port for an inter-brand activation immediately?
Yes
No
What is the name of the tool that we use to compare devices?
go/aura
go/equipment
GSMArena.com
Telus.com
How many attempts do we have to perform a eID Verification?
3
2
5
1
What offer should we choose to send a SIM Card
Tablet Easy Payment
Regular Offer
MTM - Client Owned Hardware
Add a line customer
