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Communication

Total questions: 25

Worksheet time: 5mins

Name
Class
Date
1.

The process of transferring messages and ideas from one person to another is known as?

a)

Texting

b)

Communication

c)

Email

d)

Talking

2.

The person for whom the message is intended is known as the?

a)

audience

b)

sender

c)

receiver

d)

none of the above

3.

The content of a communication is called the?

a)

message

b)

jargon

c)

notes

d)

language

4.

Any communication that conveys a message consisting of words is called

a)

verbal communication

b)

written communication

c)

oral communication

d)

non-verbal communication

5.

A particular look or gesture is an example of

a)

oral communication

b)

written communication

c)

verbal communication

d)

non-verbal communication

6.

When the receiver interprets the message this is known as

a)

feedback

b)

encoding

c)

decoding

d)

interpreting

7.

The person who creates the message to be sent is the

a)

messenger

b)

decoder

c)

sender

d)

all of the above

8.

The communication is not complete until?

a)

The sender transmit the message

b)

The recipient receives the message

c)

The message is received using an appropriate channel

d)

The receiver gives feedback

9.

Noise is the most common barrier to communication.

a)

True

b)

False

10.

Anything that interferes with or blocks the communication process is known as

a)

communication channels

b)

communication media

c)

communication barriers

d)

communication methods

11.

Which factor must be considered if the time period within which the message must reach the recipient is important?

a)

Genre

b)

Cost

c)

Degree of urgency

d)

Level of confidentiality

12.

Which method of communication is best to use if the message is confidential?

a)

email

b)

telephone

c)

face to face conversation

d)

fax message

13.

All of the following are methods for sending a message immediately to recipients except

a)

fax message

b)

letter by post

c)

email message

d)

telephone call

14.

All of the following are examples of visual communication except?

a)

charts

b)

pictures

c)

text message

d)

signs

15.

If a permanent record of the message is required which method of communicate is most suitable to use?

a)

Letter

b)

Telephone call

c)

Interview

d)

Conversations

16.

Which of the following is NOT an example of a written communication?

a)

memorandum

b)

report

c)

notice

d)

meeting

17.

All of the following are examples of electronic communication except?

a)

teleconferencing

b)

interviewing

c)

text messaging

d)

videoconferencing

18.

A noisy equipment or loud speaking colleague interfering with your conversation is an example of __________ noise.

a)

physiological

b)

psychological

c)

physical

d)

sociological

19.

If you have a hearing impairment and you are having difficulty understanding what your teaching is saying, you are experiencing what type of communication barrier?

a)

physiological

b)

physical

c)

process

d)

psychological

20.

Oral communication is also known as

a)

non-verbal communication

b)

verbal communication

c)

face to face communication

d)

none of the above

21.

The most common barrier to oral communication is

a)

poor listening

b)

lack of interest

c)

negative attitude

d)

gender bias

22.

Which of the following is NOT a part of the communication process?

a)

feedback

b)

noise

c)

decoding message

d)

encoding message

23.

Which communication barrier will be experienced when someone uses a slang during communication and it is misunderstood or misinterpreted?

a)

Perceptual biases

b)

Semantics

c)

Sociological

d)

Process

24.

The method used to communicate a message is also referred to as the

a)

channel

b)

pathway

c)

grapevine

d)

none of the above

25.

Which of the following can be a barrier to communication?

a)

Distractions

b)

A noisy environment

c)

Cultural differences

d)

All of the above