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WorksheetsPeople in Business - GCSE
Total questions: 24
Worksheet time: 13mins
Once a job description and person specification has been written, what is the next stage of the of the recruitment process?
The business creates a job description and person specification
The business identifies a human resource need
The business advertises a position
The business shortlists the candidates
Once a human resource need has been identified what is the next stage of the of the recruitment process?
The business creates a job description and person specification
The business identifies a human resource need
The business advertises a position
The business shortlists the candidates
What is the first stage of the recruitment process?
The business creates a job description and person specification
The business identifies a human resource need
The business advertises a position
The business shortlists the candidates
What is external recruitment?
Recruiting from outside the company
Recruiting people who are experienced
Recruiting from current employees
Recruiting from university
Horizontal communication is ...
Communication between two people on the same level within an organisation structure
When communication occurs between staff and customers
Communication between two people on different levels within an organisation structure
The use of digital communication devices to send a message
Vertical communication is ...
Communication between two people on the same level within an organisation structure
When communication occurs between staff and customers
Communication between two people on different levels within an organisation structure
The use of digital communication devices to send a message
Select all the advantages of a flat organisational structure.
Decisions can be made more quickly.
Suited to long-term growth and expansion.
Improves speed of communication between employees.
Improves coordination between employees.
Employees tend to become specialized.
Select all the advantages of a tall organisational structure.
It is clear who is responsible for which tasks.
Promotion opportunities are available for employees.
Employees tend to become specialized.
Reduced bureaucracy, making the organisation more adaptable to changes.
Increased cooperation and communication between departments.
Select the correct key term for the following definition:
The route by which instructions and communications flow from the top to the bottom of a business, explaining who is answerable to whom.
Span of control
Delayering
Chain of command
Delegation
Subordinates
In a centralised structure, business decisions are made by senior managers, or in a head office, and distributed down the chain of command. They are often used in retail chains.
True
False
In a decentralised structure, business decisions are made by managers and subordinates further down the chain of command. They are often used by fast-food franchises, where each restaurant or take away outlet is responsible for managing its own operations.
True
False
Which of the following is not a type of contract?
Temporary
Permanent
Freelance
Remote
Select all the potential barriers to effective communication.
Poor explanations and lack of understanding.
Poor spelling and grammar
Use of jargon, technical language or slang.
Technology Issues
Poor structuring of information
Which of these isn't an advantage provided by digital communication tools?
Improved speed and accuracy of information.
Reduced establishment and investment costs.
Improved productivity.
Access to a wider audience.
Wider range of customer service.
ShinyAutos wishes to motivate its staff to sell more cars, deciding to pay individual salesmen 5% of each sale they make. This is called ______________________.
remuneration.
a commission.
a promotion.
a bonus.
a fringe benefit.
___________________________ is the degree to which employees are able to make decisions about their day-to-day roles.
Retention
Job enrichment
Productivity
Autonomy
________________________ focuses on the knowledge and skills that are required for an individual to do a particular job. It tends to be about gaining skills in the short term.
Induction
Development
Training
_________________________ is about helping staff to reach their full potential. It is more concerned with the long-term improvement of staff through qualifications and new experiences.
Training
Development
Induction
Which of the following are the three main ways of providing training for staff?
Corporate, Development, Management.
Productivity, Motivation, Retention.
Zero-hour, temporary, permanent.
Induction, on-the-job, off-the-job.
Which of the following isn't true about apprenticeships?
Apprentices are paid at least the minimum wage.
Apprenticeships consist of on-the-job training only.
Apprentices are required to spend 20% of their time studying.
Apprenticeships are government-recognised schemes.
