WorksheetsIDLE SYSTEM
Total questions: 10
Worksheet time: 7mins
What's the tool we use to communicate with our customers?
Messenger
LiveChat
Incontact
When assisting customers, what tool can we use to get information or correct steps?
The Manual
The Trainual
The Wikipedia
The Internet
On the website customer contact greeting for chat, what offers do we give to customers?
50% discount
18 month trial and Warranty No end
30% discount and free pillows
18 month trial and 30% discount
When you login to our customer contact tool
what can you see on the dashboard?
Number of Customers Answered
Number of Customers Online
Number of Agents Logged In
Number of Ongoing Chats
On the video we watched, As per Ross, when dealing with customers, we should be...
Be Smart.
Be Patient.
Be Generous.
Be Happy.
Give 1 use for Woo Commerce.
For Checking Order Status
For Image Filter
For Communication
For Searching Friends
An order can be look up in WooCommerce using:
Date of Birth
Order Number
Tin Number
Credit Card Number
Look for order #28629 BUZZ HARRIS. How much is his order total?
$228.00
$1993.00
$1698.00
$700.00
What is the order status of customer #1027 Sol Arun?
Failed
Trash
Completed
Processing
Give the Customer Name for Order #28105
Mark Tim
Angela Matos
Shiva Ah
Selena Torres
