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WorksheetsCommunication Skills-Mass Media Studies CBSE XII (Emp 1.1)
Total questions: 30
Worksheet time: 10mins
Name
Class
Date
1.
What is Listening ?
a)
Refers to the act of making a conscious effort to perceive the sound
b)
Refers to the act of perceiving sound through ears
c)
Does not require a concious effort
d)
It is passive
2.
What is a situation that calls for using your active listening skills?
a)
During morning announcements
b)
Watching TV
c)
Listening to Taylor Swift's new CD
d)
When a teacher explains the homework assignment
3.
Why is it called "active listening"?
a)
You stay active rather than sitting around.
b)
It requires a lot of multi-tasking.
c)
You use your eyes and brain as well as your ears.
d)
You look very focused.
4.
Which one is NOT part of active listening
a)
Look at the person
b)
Encourage the person to talk
c)
Give advice
d)
Use empathy
5.
Which work situation would require active listening?
a)
Your boss tells you to check the new schedule on your way out.
b)
You are assigned to work in the customer service department.
c)
While stocking shelves, you hear Austin and Nate talking about their weekend.
d)
You are assigned to bag groceries for the shift.
6.
Which one is NOT one of the ways to give feedback when listening?
a)
repeat the information back
b)
give advice
c)
reflect how the speaker probably feels
d)
put their statement in your own words, to clarify.
7.
Which is NOT a good reason to use active listening?
a)
to be a good friend
b)
to have time to think of what you want to say
c)
to make sure you understand what to do
d)
to get more information
8.
What is an important use of body language and active listening?
a)
to show you are listening
b)
to encourage the person to talk
c)
to see how the speaker is feeling
d)
all of these
9.
Why do you need to use your eyes when actively listening?
a)
you don't
b)
to observe the speaker's body language
c)
to make the speaker think you are tuned in
d)
none of these
10.
What is the first step to active listening?
a)
grunt and nod
b)
ask questions
c)
look at the speaker
d)
give feedback
11.
To understand another person's feeling about something, the least important part may be
a)
the facial expression
b)
the words
c)
the tone of voice
d)
the posture
12.
An _______ listener intends to pay attention but their minds usually wander.
a)
active
b)
passive
c)
impatient
d)
unaware
13.
The listener participates fully in the communication process in ______ listening.
a)
active
b)
passive
c)
impatient
d)
unaware
14.
When the listener doesn't actively participate in the communication process, this is ______ listening.
a)
active
b)
passive
c)
empathic
d)
appreciative
15.
In impatient learning, short bursts of active listening are interrupted by noise and other _________.
a)
joys
b)
distractions
c)
puppies
d)
unaware
16.
Passive listening is sometimes called ____ listening.
a)
lazy
b)
dynamic
c)
conscious
d)
deliberate
17.
Active listeners view communication as a ________ process.
a)
lazy
b)
boring
c)
dynamic
d)
distracted
18.
Listening so that you can accept or reject a point of view, make a decision or take action.
a)
Critical
b)
Deliberative
c)
Empathic
d)
Appreciative
19.
Trying to put yourself in another person's place or see the world through his or her eyes.
a)
Critical
b)
Deliberative
c)
Empathic
d)
Appreciative
20.
Trying to put yourself in another person's place or see the world through his or her eyes.
a)
Critical
b)
Deliberative
c)
Empathic
d)
Appreciative
21.
Choosing, consciously or unconsciously, to focus your attention on verbal or non-verbal stimuli.
a)
Acquiring
b)
Attending
c)
Understanding
d)
Responding
22.
Mental process that involves decoding and interpreting the message.
a)
Acquiring
b)
Attending
c)
Understanding
d)
Responding
23.
Picking up some type of stimulus through the senses.
a)
Acquiring
b)
Attending
c)
Understanding
d)
Responding
24.
The listener's internal emotional and intellectual reaction to a message.
a)
Acquiring
b)
Attending
c)
Understanding
d)
Responding
25.
What is interpreting?
a)
Personalizing the sender's message to determine meaning for you
b)
The listener's reaction to a message
c)
Providing feedback to the sender
26.
Unfamiliar language, speech problems and reduced hearing ability are all:
a)
feedback
b)
internal barriers
c)
external barriers
27.
Ignorance, intolerance, stress and tuning out are all:
a)
feedback
b)
internal barriers
c)
external barriers
28.
Which of the following is NOT a type of memory?
a)
immediate
b)
substantial
c)
short-term
d)
long-term
29.
When you respond to a message, your first reaction is:
a)
emotional
b)
intellectual
c)
analyze & evaluate
d)
make choices
30.
What are the stages of Active Listening?
a)
receiving-understanding-remembering-evaluating-responding
b)
understanding-evaluating-remembering-receiving-responding
c)
receiving-understanding-evaluating-remembering-responding
d)
understanding-evaluating-receiving-remembering-responding
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