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WorksheetsSofskill - Tele-calling Vivo Free ES services & V19 Pre-book
Total questions: 14
Worksheet time: 12mins
Before starting Conversation use opening line "Good morning Sir/Ma’am, am I _________ to <customer’s name> Sir/Ma’am, I am ________ from _____ Brand Experience Store/Franchise Store in <Store name/Locality>
speaking; <Caller name>; Vivo
Telling; VBA; Vivo
We are calling you, because we have ___________ our ___________ smartphone, available at all Brand ______.
Sold; Latest Vivo; Market
Launched; New Mobile; Market
Launched; Latest Vivo; Store
All of these.
Before Starting the conversation, do we need to greet the customer in a very Polite voice tone.
True
False
Don't Know
No Need to Greet
If customer allows you to talk and shares suitable time, what is the statement you should use first?
Sir, The time is over for calling i will call you Later.
“Sir/Ma'am, let me quickly tell you about Vivo V19 latest launch from Vivo.”
Sir/Ma'am, Have you Heard about Latest Vivo V19 smartphone?
Sir/Ma'am, why don't you check on website about Vivo V19?
(Multi choice answer) If Customer is busy and request you to call back, You should ask:
“When would be right time to call you back?”
Sir, I will call you after 2 minutes.
Sir/Ma'am, Will it be OK if I call you Post-Lunch?
Sir, Now you call me when you'll be free'
“Thank you for your time, we will call you back <given date/time> Have a good day.”
(Multi Choice Answer) If customer says he is not interested to buy new Smartphone or Already Purchased, You should say:
Thank you Sir/Ma'am, i will never call you again.
“Not a problem sir, would you like to share your feedback with us.” <wait for response>
“Thank you for your time, have a good day.”
Disconnect call quickly.
Call Guideline- Call duration must be:
More or Equal to 03 Minutes
minimum 01 Hour
Depend on Network plan
None of the above
(Multi choice Answer) Call Guideline- More important to follow:
Force to visit the store
•Start the conversation with Greeting. A smile is contagious, even on a call.
Always be honest.
Focus on politely driving customer to the store for “product experience”
Vivo Free Exclusive Services Spiel: When to pitch Vivo ES services?
How soon customer enters at the store.
Once customer Finalized the device and ask for the billing.
If customer asks about the services.
No need to tell about the services.
Vivo Free Exclusive Services Spiel: While telling customers about all these services:
Tell Customers: you can get these services completely free only at exclusive stores.
Tell Customers: you can get these services on a very normal fee at all of the stores.
Both of these.
None of these.
Vivo Free Exclusive Services Spiel: We would like to offer you _______ at Our __________ stores for all kind of _________ charging whenever you need. (multi Choice Answers)
Free charging
Brand/Exclusive
smartphone
Paid Services
Vivo Free Exclusive Services Spiel: Software Update and Technical assistance is available at all stores and for all Smartphone.
False
True
Vivo Free Exclusive Services : Screen Protector at Vivo Exclusive Stores [Only Vivo Smartphone] is available for_______.
More Than 12.
12/Yr.
Whenever customer need
All of these
V19 Pre-Booking: Keep Pre-booking records to track customers, how many of them have been done conversion.
True
False
Not Sure
Not required
