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Worksheets

Market leader upper unit 1

Total questions: 20

Worksheet time: 15mins

Name
Class
Date
1.

What are the main principles of communication? Choose 3.

a)

Listening

b)

Emotional connection

c)

Meaning

d)

Understanding

2.

Choose three qualities of a good communicator.

a)

Eloquent

b)

Vague

c)

Coherent

d)

Articulate

3.

This letter makes no sense.

a)

I can’t make head nor tail of it.

b)

It’s like talking to a brick wall.

c)

I beat about the bush.

4.

We have the same opinion about it.

a)

We got it straight to the point.

b)

We’re on the same wavelength.

c)

We talk at cross-purposes.

5.
a)

Could you spell that, please?

b)

Could you speak up, please?

c)

Could you clarify that, please?

6.
a)

Let me check if I've got this right.

b)

Could you clarify that?

c)

Could you be a bit more specific?

7.
a)

Let me check its I've got it right.

b)

Let's see if I've got this right.

c)

Could you expand on that, please?

8.

Choose three qualities for a bad communicator.

a)

Hesitant

b)

Vague

c)

Rambling

d)

Succinct

9.
a)

Productivity increase

b)

Easier to get away with excuses

c)

Available 24 hours a day

d)

Good for pitching to someone powerful

e)

Recipient doesn't hear tone of voice

10.
a)

make things up

b)

cause offence

c)

get away with something

11.
a)

get away with something

b)

make things up

c)

pitch to someone

12.
a)

to keep writing to someone

b)

to aim an idea or product at someone

c)

to punish someone

13.

Choose three options.

a)

when a person has just come back from holidays

b)

when it's a new employee

c)

when a person's just been promoted

d)

when a person's just resigned

14.

Choose two options.

a)

when you're in a hurry

b)

when there is not time to think

c)

when you want to get rid of someone

d)

when you want to finish the conversation

15.

Why Amazon is a good communicator as a company?

a)

Customers get confirmation on every stage.

b)

They make suggestions for things you might like to buy.

c)

They use a voicemail system.

16.
a)

to hear it on the grapevine

b)

to beat about the bush

c)

to keep someone in the loop

17.
a)

to put someone in the picture

b)

to talk at cross-purposes

c)

to get the wrong end of the stick

18.
a)

to talk at cross-purposes

b)

to put someone in the picture

c)

to beat about the bush

19.
a)

hesitant

b)

reserved

c)

succinct

20.

The company is going bankrupt. The CEO told me himself.

a)

I heard it straight from the horse's mouth.

b)

I heard it straight to the point.

c)

I heard it straight from his house.