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TS5015FP_C2_Guest Cycle

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Identification of guest status

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-arrival

2.

Choice of hotel

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-Arrival

3.

Identification of sources of business

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-Arrival

4.

Modification of registration record

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-arrival

5.

Follow up on late charge

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-Arrival

6.

Creation of guest history

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-arrival

7.

Collection of room key

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-Arrival

8.

Communication with other departments

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-Arrival

9.

Updating room status

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-arrival

10.

Collection of room key

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-Arrival

11.

Requesting for a duplicate key card

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-Arrival

12.

Settlement of guest account

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-Arrival

13.

Establish credit

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-arrival

14.

Rooming the Guest

a)

Arrival

b)

Departure

c)

Occupancy

d)

Pre-Arrival

15.

Checking in a guest in PMS even before he physically arrives

a)

Arrival

b)

Occupancy

c)

Departure

d)

Pre-Arrival