WorksheetsKaTy Refresher
Total questions: 10
Worksheet time: 10mins
Which from the processes on the screenshot do we follow to 'greet the caller'?
CCRs with Medical skill only - all locations
CCRs with multiple skills – Manila
CCRs with multiple skills – Canada
CCRs with Web skill only - Canada
In which 'tab' in KaTy can we find the Deeper Authentication questions for the member?
Greet and Identify
Reason for call
Authenticate
Investigate and respond
Educate
In which 'tab' in KaTy can we find the Coverage Call Flow for Paramedical expenses?
Greet and Identify
Reason for call
Authenticate
Investigate and respond
Educate
In which 'tab' in KaTy can we find the suggested bridging statements for S2S (Bright Ideas)?
Greet and Identify
Reason for call
Authenticate
Investigate and respond
Educate
In which 'tab' in KaTy can we find the Access Lookup Tool?
Greet and Identify
Reason for call
Authenticate
Investigate and respond
Educate
In which 'tab' in KaTy can we find the process for other callers such as - providers, BA/HR, etc?
Greet and Identify
Reason for call
Authenticate
Investigate and respond
Educate
What does it mean in KaTy if the text is GREEN?
Siebel field
Link
Scripting
Slide out
What does it mean in KaTy if the text is BLUE?
Siebel field
Link
Scripting
Slide out
What does it mean in KaTy if the text is BOLD?
Siebel field
Link
Scripting
Slide out
What does it mean in KaTy if the text is ORANGE?
Siebel field
Link
Scripting
Slide out
