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WorksheetsMod 1,10,11,12
Total questions: 13
Worksheet time: 7mins
What are the objectives of induction?
Introducing the goals and objectives to new employees
Explaining current job procedures to new employees
Instilling a sense of belonging in the new employees
Pinpointing the basic responsibilities of a particular position
What are the benefits of a well-executed induction programme?
Increased job satisfaction
High staff turnover
Less time-consuming
List two methods of an induction programme
Guided tour
Code of conduct
Team building and social gatherings
List two questions an employee may ask
Are you married
Where do you live
Finishing times
Where facilities are
Wearing jeans or takkies to work
Professional
Unprofessional
Clothing that is creased and dirty.
Unprofessional
Professional
Full chef uniform (chef uniform, safety shoes, hair net)
Professional
Unprofessional
Neatly pressed suit
Unprofessional
Professional
What is the importance of a positive attitude
They are generally more productive
Negative attitudes make more profits
Negtive attitudes makes it unpleasant for other employees to work with you
What are the effects of negative listening skills
Lack of interest in what the person is saying
Bad customer service
What is a professional code of conduct
The way in which you should behave in a business environment
They way in which you should dress
What is body language
Sign language
Non-verbal communication to others by means of movement and position of the body
List 3 body languages that blocks communication
Picking the nose
Smiling
Avoiding eye contact
Turning the back
Frowning
