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WorksheetsOn the phone
Total questions: 35
Worksheet time: 18mins
1. A: Good morning…………?
B: You, please l would like to speak to David.
a. Marry speaking.
b. May l help you?
c. How are you?
d. l am speaking.
2.Joy will give him your ………. When he arrives.
a. Call
b. connect
c. message
d. phone
3. Just a moment. L will put you ……………
a. out
b. through
c. on
d. down
4. I’ll call …………….. later.
a. on
b. down
c. back
d. through
5. I’m …………. He’s in the meeting.
a. sorry
b. leave
c. busy
d. take
8. Receiver: I’m afraid he is in the meeting.
Caller: ………….
a. Would you like to leave a message?
b. Can l take a message?
c. Can l leave a message?
d. How l leave a message
9. Which sentence has the same meaning with “I’ll connect
you“.
a. I’ll tell him when he arrives
b. I’ll put you through
c. I’ll call back later
d. I’ll speak to you
Your brother's friend calls and he wants to speak to your brother. You will get your brother, but he is in the room. What do you say to your brother's friend to wait for a while on the phone.
Hang up the phone.
Hold on, please.
Call him back later.
Someone calls and wants to speak to your father, but your father is out now. What do you say?
Let me try to connect you.
Can you please tell him that Nick called?
Do you want to leave a message?
You call your friend, Jack but his mum answers the phone and says he's not available at the moment. Leave a message for him.
Can you tell him to call me back?
Would you like to leave a message?
Could you speak louder please?
Someone calls and wants to speak to your sister, but she isn'at home now. What do you say?
I'll ring back later.
I can't hear you well.
I'm afraid she's gone out now.
You work at a call center of a bank. A customer calls you to apply for a credit card. You don't understand his/her date of birth. What do you say?
How may I help you?
Can you repeat your date of birth please?
Can I leave a message, please?
Your friend calls you and talks about a movie but you can't hear her/him. What do you say?
Wait a minute please.
Can you call back again, it is a bad line.
Can I take a message please?
You are talking to friend on the phone but you can't understand his last sentence. What do you say?
Could you say that again, I don't understand.
Hang up the phone now.
She is at the meeting now.
You are calling Mr. Brown but the secretary answers the phone. What do you say?
Hello. this is Mr. Brown calling.
Hello, this is Mary, can I talk to Mr.Brown please?
Do you want to leave a message for Mr. Brown?
Someone calls you but he/she didn't tell his/her name. What do you ask?
Excuse me, who is calling?
Pardon me?
Can you tell him, Ally called please?
You call your friend but her mom answers the phone and says that she is busy now. You must talk to her urgently. What do you say?
Can I learn who is calling please?
Can you tell her to contact with Ayşe?
Could you put me through to her?
Mrs. Ida : I’d like to book a flight to Hong kong, please.
Nisa : Which airline would you like to use?
Mrs. Ida : Which is the cheapest?
Nisa : Well, when do you want to travel?
Mrs. Ida : On May 1st.
Nisa : Would you like a return ticket?
Mrs. Ida : Yes. I’m coming back on the 9th
Nisa : Let me see. KHJ Airline costs $288 and JLK Airline costs $293. Both are tourist class
Mrs. Ida : I choose JLK Airline.
Nisa : How many seats would you like?
Mrs. Ida : Just one.
Nisa : Alright, Ma’am. May i know what your name please?
Mrs. Ida : I’m Ida Priscilla
Nisa : Your phone number and e-mail, please?
Mrs. Ida : 823 82380, my e-mail is idasisil@mail.com.
Nisa : Thank you Ma’am. We would like to send you the confirmation.
What is the topic of the dialogue?
Making arrangement
Booking a table at a restaurant
Booking a room for one person
Booking a flight
Making reservation of hotel room
Mrs. Ida : I’d like to book a flight to Hong kong, please.
Nisa : Which airline would you like to use?
Mrs. Ida : Which is the cheapest?
Nisa : Well, when do you want to travel?
Mrs. Ida : On May 1st.
Nisa : Would you like a return ticket?
Mrs. Ida : Yes. I’m coming back on the 9th
Nisa : Let me see. KHJ Airline costs $288 and JLK Airline costs $293. Both are tourist class
Mrs. Ida : I choose JLK Airline.
Nisa : How many seats would you like?
Mrs. Ida : Just one.
Nisa : Alright, Ma’am. May i know what your name please?
Mrs. Ida : I’m Ida Priscilla
Nisa : Your phone number and e-mail, please?
Mrs. Ida : 823 82380, my e-mail is idasisil@mail.com.
Nisa : Thank you Ma’am. We would like to send you the confirmation.
How many days will Mrs. Ida be in abroad?
One day
Three days
Eight days
Ten days
A week
Mrs. Ida : I’d like to book a flight to Hong kong, please.
Nisa : Which airline would you like to use?
Mrs. Ida : Which is the cheapest?
Nisa : Well, when do you want to travel?
Mrs. Ida : On May 1st.
Nisa : Would you like a return ticket?
Mrs. Ida : Yes. I’m coming back on the 9th
Nisa : Let me see. KHJ Airline costs $288 and JLK Airline costs $293. Both are tourist class
Mrs. Ida : I choose JLK Airline.
Nisa : How many seats would you like?
Mrs. Ida : Just one.
Nisa : Alright, Ma’am. May i know what your name please?
Mrs. Ida : I’m Ida Priscilla
Nisa : Your phone number and e-mail, please?
Mrs. Ida : 823 82380, my e-mail is idasisil@mail.com.
Nisa : Thank you Ma’am. We would like to send you the confirmation.
What can we learn from the dialogue?
Mrs. Ida prefers JLK Airline to KHJ Airline
Mrs. Ida will go to Hong kong with her family
Mrs. Ida chooses the cheapest flight
Mrs. Ida does not reserve a return ticket
Mrs. Ida will take a business class of the flight
Hasan : Hello, can I speak to Benny?
Beny : It’s Beny speaking
Hasan : Hi, Ben. I heard that you can cut hair.
Beny : Yes. Do you want me to cut your hair?
Hasan : Yes.
Beny : When do you want to come in? I’m busy on Sunday.
Hasan : What about Saturday afternoon?
Beny : Yes, is it 4 o’clock okay?
Hasan : Yes, thats fine. Thanks
Beny : Okay, see you on Saturday
Hasan calls Beny to. . . . .
Make an appointment
Reserve a room
Book a table
Book a ticket
Arrange a meeting
Hasan : Hello, can I speak to Benny?
Beny : It’s Beny speaking
Hasan : Hi, Ben. I heard that you can cut hair.
Beny : Yes. Do you want me to cut your hair?
Hasan : Yes.
Beny : When do you want to come in? I’m busy on Sunday.
Hasan : What about Saturday afternoon?
Beny : Yes, is it 4 o’clock okay?
Hasan : Yes, thats fine. Thanks
Beny : Okay, see you on Saturday
Why does Hasan want to meet Beny?
To help his homework
To talk about their assignment
To accompany him to the barbershop
To have Beny cut his hair
To go to the barbershop together
Hasan : Hello, can I speak to Benny?
Beny : It’s Beny speaking
Hasan : Hi, Ben. I heard that you can cut hair.
Beny : Yes. Do you want me to cut your hair?
Hasan : Yes.
Beny : When do you want to come in? I’m busy on Sunday.
Hasan : What about Saturday afternoon?
Beny : Yes, is it 4 o’clock okay?
Hasan : Yes, thats fine. Thanks
Beny : Okay, see you on Saturday
When will they agree to meet?
Saturday at 4 a.m
Saturday at 4 p.m
Sunday at 4 a.m
Sunday at 4 p.m
Sunday at 3 o’clock
Leo : Hello?
Putri : Yes. Who’s this?
Leo : It’s Leo here. Is Danu in?
Putri : No, he just stepped out for a moment. He went shopping with our mother. Can i take a message?
Leo : Yes, thanks. Could you ask him to meet me at the 13 cinema at 7 p.m tonight? Riko and I will wait for him in front of the ticket box.
Putri : Sure, Just let me write that down. Anything else?
Leo : No, thanks. Have a good day.
Leo wants to speak to . . . . .
Putri
Riko
Danu
Putri’s mother
Putri’s friend
Receptionist : Kerr Hotel. Sean speaking. (A). . . . . . . .
Caller : Hello, (B) . . . . . . . for next week.
Receptionist : What date are you looking for?
Caller : On April 22 and 23
Receptionist : There are only a few vacancies left
Caller : (C) . . . . . . . .
Receptionist : We have one for you, Sir.
Caller : Does the room have a refrigerator?
Receptionist : Yes, Sir
Caller : Great. I’ll take it
Receptionist : Alright, Sir. (D) . . . . . . . .
Caller : Sure. I’m Jay Smith
Receptionist : well, Mr. Jay. Your room number is 324. It is on the third floor. It has a refrigerator. Well, is there anything else, Sir?
Caller : No, thank you.
Receptionist : You are welcome, Sir. We are looking forward for your coming on the 22nd
Fill the blank for (A) is.....
What’s wrong?
How are you?
How can I help you?
May I have the menu?
Can you help me, Sir?
Receptionist : Kerr Hotel. Sean speaking. (A). . . . . . . .
Caller : Hello, (B) . . . . . . . for next week.
Receptionist : What date are you looking for?
Caller : On April 22 and 23
Receptionist : There are only a few vacancies left
Caller : (C) . . . . . . . .
Receptionist : We have one for you, Sir.
Caller : Does the room have a refrigerator?
Receptionist : Yes, Sir
Caller : Great. I’ll take it
Receptionist : Alright, Sir. (D) . . . . . . . .
Caller : Sure. I’m Jay Smith
Receptionist : well, Mr. Jay. Your room number is 324. It is on the third floor. It has a refrigerator. Well, is there anything else, Sir?
Caller : No, thank you.
Receptionist : You are welcome, Sir. We are looking forward for your coming on the 22nd
Fill the blank for (B) is.....
A. I’d like to book a ticket
I’d like to make a reservation
I’d like to book a tabe
I’d like to make an appointment
I’d like to meet the manager
Woman : Cloud Travel Agency. How may I help you?
Man : I would like to book a flight.
Woman : I can help you with that. Where are you travelling to?
Man : . . .
What is suitable response to repply next?
I would rather fly in the morning.
I’m making a reservation for March 3rd.
I want to fly out of keys airport.
I’m travelling to Singapore.
I need a flight to on March 3rd.
Woman : Jenice Train Station, may I help you? Man : Yes. I want to know the reservation status or train number 293 for
The March 22.
Woman : Which class do you want?
Man : II AC.
Woman : Let me check. Reservation is available for March 22.
Man : Thank you.
What does the man book?
Hotel room.
Train ticket.
Flight ticket.
Concert ticket.
Restaurant table.
A: Can I leave a message?
B: Yes, of ...
hide
course
sure
goodbye
Dial
tuşlamak
telefonu açmak
telefonu kapatmak
beklemek
avaible
meşgul
müsait
yorgun
dışarda
confirm
kaydolmak
aramak
eklemek
onaylamak
communicate
onaylamak
iletişim kurmak
beklemek
bağlamak
görüşmek
suppose
purpose
keep in touch
get on well
utanmış
exhausted
tired
excited
embarrassed
