WorksheetsN4/5 Admin - Customer Care
Total questions: 10
Worksheet time: 6mins
Which of the following is a feature of good customer service? (pick 2)
Putting the customer first
Responding to emails a week later
Ignoring phone calls from customers
Providing a good after-sales service
Which of the following are benefits of good customer service? (pick 2)
Keeping loyal customers
Poor competitive edge
Higher staff turnover
Attracting new customers
Which of the following are impacts of poor customer service? (pick 2)
Reduced costs
Demotivated employees
Lower staff turnover
Loss of customers
Which of the following are internal customers? (pick 2)
Employees
Consumers
Managers
Other businesses
How can a business ensure they provide good customer care? (pick 2)
Charge customers for calling them
Respond to emails promptly
Provide regular customer care training for employees
Ensure they do not refund their item
How do you handle a difficult customer who comes into the store for help?
Pass off the customer onto other TSI student
Hear customer out, calm customer and resolve situation
Be disrespectful back to the customer
Avoid interacting with the customer
