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WorksheetsSelling
Total questions: 16
Worksheet time: 8mins
Name
Class
Date
1.
The purpose and goal of selling is to help customers make ________ buying decisions.
a)
unhappy
b)
happy
c)
satisfying
d)
big
2.
How many steps are there in the selling process?
a)
5
b)
8
c)
9
d)
7
3.
Feature - Benefit Selling is:
a)
matching the features of each product to a customer's needs and wants.
b)
helping a customer pick out a product at work.
c)
not real
d)
is a closing technique
4.
A car's color, price, stereo system, airbags, tires, etc, are considered ___________ features.
a)
extended
b)
tangible
c)
satisfying
d)
none of the above
5.
A car's warranty, service policy, and financing would be considered __________ features?
a)
extended
b)
tangible
c)
satisfying
d)
none of the above
6.
Determining needs/classifying the customer is when you are:
a)
putting them in a category
b)
learning what the customer is looking for
c)
watching them from the cash registar
d)
reading their survey answers
7.
Getting the customer's positive agreement to buy is:
a)
overcoming objections
b)
suggestion selling
c)
presenting the product
d)
closing the sale
8.
Educating the customer about the products features and benefits is:
a)
feature and benefit selling
b)
determining needs/ classifying the customer
c)
presenting the product
d)
none of the above
9.
You just purchased a new iPhone 7 and the sales person shows you a great case for your new phone. What selling step is the sales person using?
a)
suggestion selling
b)
closing the sale
c)
presenting the product
d)
none of the above
10.
You are working at Nordstrom in the shoe department. The customer you are working with loves the stylish shoes you showed them but is unsure of the purchase because of the price. To help make the sale what selling step would you use?
a)
closing the sale
b)
overcoming objections
c)
suggestion selling
d)
feature benefit selling
11.
The two types of motives for buying are rational and emotional.
a)
True
b)
False
12.
Personal selling is any form of direct contact between the sales person and the customer.
a)
true
b)
false
13.
Approach the customer
Determining needs
Overcoming objections
Closing the sale
Suggestion selling
Relationship building
What step is missing?
Determining needs
Overcoming objections
Closing the sale
Suggestion selling
Relationship building
What step is missing?
a)
Greeting the customer
b)
relaxing the customer
c)
presenting the product
d)
understanding what they want
14.
Purchasing a product for its durability is an example of a _____________ motive for purchasing.
a)
Rational motive
b)
Emotional motive
c)
none of the above
15.
There are 3 types of selling approaches, which of the following is NOT one of the three?
a)
Greeting approach
b)
Merchandise approach
c)
Selling approach
d)
Service approach
16.
"Good morning, welcome to Target", is what type of sales approach is this?
a)
Service approach
b)
Greeting approach
c)
Merchandising approach
d)
none of the above
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