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WorksheetsProject Quality Managment
Total questions: 22
Worksheet time: 6hrs 30mins
Benchmarking is a technique used in
Inspections
Root Cause Analysis
Quality Planning
Quality Control
You are leading a research project that will require between 10 and 20 aerospace engineers. Some senior-level aerospace engineers are available. They are more productive than junior-level engineers, who cost less and who are available as well. You want to determine the optimal combination of senior- and junior-level personnel. In this situation, the appropriate technique to use is to
Conduct a design of experiments
Use the Ishikawa diagram to pinpoint the problem
Prepare a control chart
Analyze the process using a Pareto diagram
Which of the following statements best describes attribute sampling versus variable sampling?
Attribute sampling is concerned with prevention, whereas variable sampling is
concerned with inspection.
Attribute sampling is concerned with conformance, whereas variable sampling is
concerned with the degree of conformity
Attribute sampling is concerned with special causes, whereas variable sampling is
concerned with any causes
Both are the same concept
Rank ordering of defects should be used to guide corrective action. This is the
underlying principle behind
Trend analysis
Inspections
Control Charts
Pareto diagrams
Your quality assurance department recently performed a quality audit of your project and identified a number of findings and recommendations. Once recommendation seems critical and should be implemented because it affects successful delivery of the product to your customer. If the recommendation is not implemented, the product will not conform to requirements. Your next step should be to
Call a meeting of your project team to see who is responsible for the problem
Reassign the team member who had responsibility for oversight of the problem
Perform product rework immediately
Issue a change request to implement the needed corrective action
Six sigma refers to the aim of setting tolerance limits at a 6 standard deviations from the mean, whereas the normally expected deviation of a process is
1 standard deviation
2 standard deviations
3 standard deviations
Undeterminable because of the unique nature of every process
The “rule of seven” as applied to statistical process control charts means that
Seven rejects typically occur per thousand inspections
Seven consecutive measurements are ascending, descending, or the same
At least seven inspectors should be in place for every thousand employees
A process is not out of control even though seven measurements fall outside the lower
and upper control limits
You work as a project manager in the largest hospital in the region. Studies have shown that patients have to wait for long periods before being treated. To assist in identifying the factors contributing to this problem, you and your team have decided to use which of the following techniques?
Cause-and-effect diagrams
Pareto analysis
Scatter diagrams
Control charts
Results of quality control testing and measurement are used
As an input to quality planning
To prepare an operational definition
To prepare a control chart
As an input to quality assurance
The quality management plan describes all the following except the
Method for implementing the quality policy
Project quality system
Organizational structure, responsibilities, procedures, processes, and resources
needed to implement project quality management
Procedures used to conduct trade-off analyses among cost, schedule, and quality
Which of the following is NOT a part of quality
Fitness for use
Conformance to requirements
Value to the sponsor
Customer satisfaction
A PM is using a histogram to analyze defects found by the team during inspection activities. What process is being performed?
Plan Quality
Perform Quality Control
Peform Quality Assurance
Verify Scope
Which of the following is NOT an example of Cost of Quality?
Having team members spend extra time reviewing requirements with the stakeholders
Paying extra programmers to help meet a deadline
Hiring extra inspectors to look for defects
Sending a crew to repair a defective product that was delivered to the client
Which of the following is NOT part of the quality management plan?
Strategies for handling defects and other quality problems
Guidance on how the project team will implement the company’s quality policy
Metrics for measuring your project’s quality
A description of which deliverables don’t have to be inspected
Which of the following tools and techniques is used to show which categories of defects are most common?
Control Charts
Pareto Charts
Run Charts
Flowcharts
You’re managing a highway construction project. The foreman of your building team alerts you to a problem that the inspection team found with one of the pylons, so you use an Ishikawa diagram to try to figure out the root cause of the defects. What process is being performed?
Qualtiy Management
Plan Quality
Perform Quality Control
Perform Quality Assurance
Which tool or technique is used to analyze trends?
Scatter Chart
Run Chart
Checklist
Flowchart
You’re a PM at a wedding planning company. You’re working on a large wedding for a wealthy client, and your company has done several weddings in the past that were very similar to the one you’re working on. You want to use the results of those wedding as a guideline to make sure you your current project’s quality is up to your company’s
standards. Which tool or technique are you using?
Checklists
Benchmarking
Design of Experiments
Cost-Benefit Analysis
The project team working on a project printing 3,500 technical manuals for a hardware manufacturer can’t inspect every single manual, so they take a random sample and verifty that they have been printed correctly. This is an example of:
Root Cause Analysis
Cost Benefit Analysis
Benchmarking
Statistical Sampling
What’s the difference between Perform Quality Control and Perform Quality Assurance
Perform Quality Control involves charts like histograms and control charts, while
Perform Quality Assurance doesn’t use those charts
Perform Quality Control and Perform Quality Assurance mean the same thing
Perform Quality Control meaning inspecting for defects in deliverables, while Perform
Quality Assurance means auditing a project to check the overall process
Perform Quality Control means looking for defects in deliverables, while Perform
Quality Assurances auditing a project to check the overall process
You’re a PM for a company that provides toys. You overhear from your project team members that there was a chemical leak in the paint of the toys. You know that it is not toxic but you discover that one of them says, “it’s only a .004 % chance that someone will get sick.” However, it’s holiday season and this would significantly impact sales. What do you do?
It’s not toxic so we’re ok.
Give the team members a stern talking to about Quality Control and Assurance
measures.
Immediately notify your sales management only so they can pull the toys off the
inventory
Notify your stakeholders and management so that a proper assessment can be done
to determine the best course of action
You’re managing a project to install 13,000 light switches in a new strip mall. You hire a team of inspectors to help your lead electrician find any defective light switches. They check a sample of 650 light switches, and find that 15% of them are defective. You ask your lead electrician to produce results that shows the defects, by category, by order of importance. What tool is used?
Run Chart
Rule of 7
Histogram
Pareto Chart
