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Project Quality Managment

Total questions: 22

Worksheet time: 6hrs 30mins

Name
Class
Date
1.

Benchmarking is a technique used in

a)

Inspections

b)

Root Cause Analysis

c)

Quality Planning

d)

Quality Control

2.

You are leading a research project that will require between 10 and 20 aerospace engineers. Some senior-level aerospace engineers are available. They are more productive than junior-level engineers, who cost less and who are available as well. You want to determine the optimal combination of senior- and junior-level personnel. In this situation, the appropriate technique to use is to

a)

Conduct a design of experiments

b)

Use the Ishikawa diagram to pinpoint the problem

c)

Prepare a control chart

d)

Analyze the process using a Pareto diagram

3.

Which of the following statements best describes attribute sampling versus variable sampling?

a)

Attribute sampling is concerned with prevention, whereas variable sampling is

concerned with inspection.

b)

Attribute sampling is concerned with conformance, whereas variable sampling is

concerned with the degree of conformity

c)

Attribute sampling is concerned with special causes, whereas variable sampling is

concerned with any causes

d)

Both are the same concept

4.

Rank ordering of defects should be used to guide corrective action. This is the

underlying principle behind

a)

Trend analysis

b)

Inspections

c)

Control Charts

d)

Pareto diagrams

5.

Your quality assurance department recently performed a quality audit of your project and identified a number of findings and recommendations. Once recommendation seems critical and should be implemented because it affects successful delivery of the product to your customer. If the recommendation is not implemented, the product will not conform to requirements. Your next step should be to

a)

Call a meeting of your project team to see who is responsible for the problem

b)

Reassign the team member who had responsibility for oversight of the problem

c)

Perform product rework immediately

d)

Issue a change request to implement the needed corrective action

6.

Six sigma refers to the aim of setting tolerance limits at a 6 standard deviations from the mean, whereas the normally expected deviation of a process is

a)

1 standard deviation

b)

2 standard deviations

c)

3 standard deviations

d)

Undeterminable because of the unique nature of every process

7.

The “rule of seven” as applied to statistical process control charts means that

a)

Seven rejects typically occur per thousand inspections

b)

Seven consecutive measurements are ascending, descending, or the same

c)

At least seven inspectors should be in place for every thousand employees

d)

A process is not out of control even though seven measurements fall outside the lower

and upper control limits

8.

You work as a project manager in the largest hospital in the region. Studies have shown that patients have to wait for long periods before being treated. To assist in identifying the factors contributing to this problem, you and your team have decided to use which of the following techniques?

a)

Cause-and-effect diagrams

b)

Pareto analysis

c)

Scatter diagrams

d)

Control charts

9.

Results of quality control testing and measurement are used

a)

As an input to quality planning

b)

To prepare an operational definition

c)

To prepare a control chart

d)

As an input to quality assurance

10.

The quality management plan describes all the following except the

a)

Method for implementing the quality policy

b)

Project quality system

c)

Organizational structure, responsibilities, procedures, processes, and resources

needed to implement project quality management

d)

Procedures used to conduct trade-off analyses among cost, schedule, and quality

11.

Which of the following is NOT a part of quality

a)

Fitness for use

b)

Conformance to requirements

c)

Value to the sponsor

d)

Customer satisfaction

12.

A PM is using a histogram to analyze defects found by the team during inspection activities. What process is being performed?

a)

Plan Quality

b)

Perform Quality Control

c)

Peform Quality Assurance

d)

Verify Scope

13.

Which of the following is NOT an example of Cost of Quality?

a)

Having team members spend extra time reviewing requirements with the stakeholders

b)

Paying extra programmers to help meet a deadline

c)

Hiring extra inspectors to look for defects

d)

Sending a crew to repair a defective product that was delivered to the client

14.

Which of the following is NOT part of the quality management plan?

a)

Strategies for handling defects and other quality problems

b)

Guidance on how the project team will implement the company’s quality policy

c)

Metrics for measuring your project’s quality

d)

A description of which deliverables don’t have to be inspected

15.

Which of the following tools and techniques is used to show which categories of defects are most common?

a)

Control Charts

b)

Pareto Charts

c)

Run Charts

d)

Flowcharts

16.

You’re managing a highway construction project. The foreman of your building team alerts you to a problem that the inspection team found with one of the pylons, so you use an Ishikawa diagram to try to figure out the root cause of the defects. What process is being performed?

a)

Qualtiy Management

b)

Plan Quality

c)

Perform Quality Control

d)

Perform Quality Assurance

17.

Which tool or technique is used to analyze trends?

a)

Scatter Chart

b)

Run Chart

c)

Checklist

d)

Flowchart

18.

You’re a PM at a wedding planning company. You’re working on a large wedding for a wealthy client, and your company has done several weddings in the past that were very similar to the one you’re working on. You want to use the results of those wedding as a guideline to make sure you your current project’s quality is up to your company’s

standards. Which tool or technique are you using?

a)

Checklists

b)

Benchmarking

c)

Design of Experiments

d)

Cost-Benefit Analysis

19.

The project team working on a project printing 3,500 technical manuals for a hardware manufacturer can’t inspect every single manual, so they take a random sample and verifty that they have been printed correctly. This is an example of:

a)

Root Cause Analysis

b)

Cost Benefit Analysis

c)

Benchmarking

d)

Statistical Sampling

20.

What’s the difference between Perform Quality Control and Perform Quality Assurance

a)

Perform Quality Control involves charts like histograms and control charts, while

Perform Quality Assurance doesn’t use those charts

b)

Perform Quality Control and Perform Quality Assurance mean the same thing

c)

Perform Quality Control meaning inspecting for defects in deliverables, while Perform

Quality Assurance means auditing a project to check the overall process

d)

Perform Quality Control means looking for defects in deliverables, while Perform

Quality Assurances auditing a project to check the overall process

21.

You’re a PM for a company that provides toys. You overhear from your project team members that there was a chemical leak in the paint of the toys. You know that it is not toxic but you discover that one of them says, “it’s only a .004 % chance that someone will get sick.” However, it’s holiday season and this would significantly impact sales. What do you do?

a)

It’s not toxic so we’re ok.

b)

Give the team members a stern talking to about Quality Control and Assurance

measures.

c)

Immediately notify your sales management only so they can pull the toys off the

inventory

d)

Notify your stakeholders and management so that a proper assessment can be done

to determine the best course of action

22.

You’re managing a project to install 13,000 light switches in a new strip mall. You hire a team of inspectors to help your lead electrician find any defective light switches. They check a sample of 650 light switches, and find that 15% of them are defective. You ask your lead electrician to produce results that shows the defects, by category, by order of importance. What tool is used?

a)

Run Chart

b)

Rule of 7

c)

Histogram

d)

Pareto Chart