WorksheetsConflict
Total questions: 10
Worksheet time: 5mins
Which statement regarding conflict is accurate?
Eventually all relationships experience conflict.
Only de-escalating relationships experience conflict.
Stable relationships do not experience conflict.
Interpersonal conflict is defined as
a struggle focusing on issues about the quality of a relationship.
a struggle that occurs when two people cannot agree on a way to meet their needs.
a struggle that centres on achieving a particular goal or task.
The first phase in the conflict process occurs when
you view differences as problematic and become frustrated.
you begin seeking ways to manage conflict.
you become aware that there are differences between you and another person.
“It's not my problem” would be a response from an individual who uses which conflict management style?
avoidance
compromise
collaboration
An attempt to manage conflict by giving into the demands is
accommodating
withdrawing
computing
A competition style of conflict is motivated by a desire to
withdraw
win
negotiate
A lose/win–lose/win approach to conflict is characterized by which conflict management style?
avoidance
competition
compromise
When partners in conflict focus on shared interests, they
try to establish standards for an acceptable solution
use problem-solving techniques to generate a solution
emphasize common interests, values, and goals
In which of the following situations would the collaborative approach NOT be the best solution?
When those on all sides need some new, fresh ideas
When all parties are committed to solving the problem
When a solution is needed quickly
When you make sure that the person with whom you are involved in a conflict is ready to receive you and your message, you are managing
emotions
problems
information
