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BUSINESS COMMUNICATION (certificate

Total questions: 24

Worksheet time: 18mins

Name
Class
Date
1.

Soft skills are important when you are applying for a job.

a)

True

b)

False

2.

Which is not what employers usually want to know when you look for a job?

a)

Soft skills

b)

Hard skills

c)

Experience

d)

Family Background

3.

Technical skills in your field refers to

a)

Soft skills

b)

Hard skills

c)

Experience

d)

Education

4.

Oral and written communication skills that includes other competencies such as listening proficiency, nonverbal behavior, and proper business etiquette

a)

Soft skills

b)

Hard skills

c)

Experience

d)

Education

5.

Which is not the reasons why we form groups or team when we are working in an organisation?

a)

Better decisions

b)

Faster response

c)

More resistance to change

d)

Improved employee morale

6.

Which is the first stage of team development?

a)

Forming

b)

Storming

c)

Norming

d)

Performing

7.

What happen during storming?

a)

Members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact

b)

Members brainstorm ideas to make sure that everyone shares the same ideas before making any decisions

c)

Members discuss fundamental topics such as why the team is necessary and how large the team should be

d)

Members make sure that procedures are in place to resolve future conflicts.

8.

In which development phase does the group or team begins to move smoothly in one direction?

a)

Forming

b)

Storming

c)

Norming

d)

Performing

9.

Which of these does not reflect the performing phase?

a)

Information flows freely, deadlines are met, and production exceeds expectations.

b)

Group members have established routines and a shared language.

c)

A leader functions primarily as a traffic director.

d)

A “can-do” mentality pervades as they progress toward their goal.

10.

Which is an effect of negative team behaviour?

a)

They help to resolve differences, and they encourage a warm, supportive climate by praising and agreeing with others.

b)

They put down the ideas and suggestions of others

c)

They analyze tasks and define problems

d)

They waste the group’s time with unnecessary recounting of personal achievements or irrelevant topics.

11.

Select the positive team behaviours

a)

Setting rules and abiding by them

b)

Analyzing tasks and defining problems

c)

Synthesizing points of agreement

d)

Contributing information and ideas

12.

Select negative team behaviours

a)

Blocking the ideas and suggestions of others

b)

Relax during meeting

c)

Making inappropriate jokes and comments

d)

Failing to stay on task

13.

What is second step in resolving conflict?

a)

Listen.

b)

Understand the other’s point of view.

c)

Show a concern for the relationship.

d)

Look for common ground.

14.

What could happen if we manage conflict properly?

a)

Destroy productivity

b)

increase group collision

c)

Increase tension

d)

Undermine dissatisfaction

15.

You are a volunteer and you are organising a charity book sale. The chairperson is nice but very ineffective at meetings and lets people talk for too long and nothing gets done. You get impatient so you have decided to gently remind the chairperson to stay on track and move on. The chairperson didn't like you doing this at first but now is okay with this.

a)

Forming

b)

Storming

c)

Norming

d)

Performing

16.

People are likely to be suspicious of one another?

a)

Forming

b)

Storming

c)

Norming

d)

Performing

17.

Your teacher put you into groups to work on a project. You volunteered to take photographs for the project and all agreed. Then Mary announces she wants to do this too as she is not good at researching. You have to sort it out.

a)

Forming

b)

Storming

c)

Norming

d)

Performing

18.

A new committee has been set up in your local area to fundraise for a new playground. At the meeting everybody is looking around and a man called Larry who is very confident speaks up with his ideas. You feel relieved that someone has taken control and leadership.

a)

Forming

b)

Storming

c)

Norming

d)

Performing

19.

You go on holidays with a group of friends. Sarah, who is one of your friends, has brought along two other people. Mary and Jane. At the start you don't like Jane. You find her very bossy and opinionated. After a few days you get to like her and understand that although she is bossy and opinionated, she is also very generous and caring.

a)

Forming

b)

Storming

c)

Norming

d)

Performing

20.

You are working on a project with your group in college. You are not happy with how it is going. You have some suggestions for the group and now feel brave enough to speak up.

a)

Forming

b)

Storming

c)

Norming

d)

Performing

21.

You are given a project and a team by your teacher. It is near to dateline and everyone manage to complete the tasks given by the group leader. Your team manage to create the building blocks in time.

a)

Forming

b)

Storming

c)

Norming

d)

Performing

22.

Characteristics of Successful Teams

a)

Small size, diverse makeup

b)

Agreement on purpose and procedures

c)

Ability to confront conflict

d)

Good communication technique

e)

Competition with one another

23.

A meeting room does not need to be strictly organized to set the stage for conducting chapter business.

a)

True

b)

False

24.

Decorating your meeting space in a creative way is strictly forbidden.

a)

True

b)

False