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WorksheetsBUSINESS COMMUNICATION (certificate
Total questions: 24
Worksheet time: 18mins
Soft skills are important when you are applying for a job.
True
False
Which is not what employers usually want to know when you look for a job?
Soft skills
Hard skills
Experience
Family Background
Technical skills in your field refers to
Soft skills
Hard skills
Experience
Education
Oral and written communication skills that includes other competencies such as listening proficiency, nonverbal behavior, and proper business etiquette
Soft skills
Hard skills
Experience
Education
Which is not the reasons why we form groups or team when we are working in an organisation?
Better decisions
Faster response
More resistance to change
Improved employee morale
Which is the first stage of team development?
Forming
Storming
Norming
Performing
What happen during storming?
Members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact
Members brainstorm ideas to make sure that everyone shares the same ideas before making any decisions
Members discuss fundamental topics such as why the team is necessary and how large the team should be
Members make sure that procedures are in place to resolve future conflicts.
In which development phase does the group or team begins to move smoothly in one direction?
Forming
Storming
Norming
Performing
Which of these does not reflect the performing phase?
Information flows freely, deadlines are met, and production exceeds expectations.
Group members have established routines and a shared language.
A leader functions primarily as a traffic director.
A “can-do” mentality pervades as they progress toward their goal.
Which is an effect of negative team behaviour?
They help to resolve differences, and they encourage a warm, supportive climate by praising and agreeing with others.
They put down the ideas and suggestions of others
They analyze tasks and define problems
They waste the group’s time with unnecessary recounting of personal achievements or irrelevant topics.
Select the positive team behaviours
Setting rules and abiding by them
Analyzing tasks and defining problems
Synthesizing points of agreement
Contributing information and ideas
Select negative team behaviours
Blocking the ideas and suggestions of others
Relax during meeting
Making inappropriate jokes and comments
Failing to stay on task
What is second step in resolving conflict?
Listen.
Understand the other’s point of view.
Show a concern for the relationship.
Look for common ground.
What could happen if we manage conflict properly?
Destroy productivity
increase group collision
Increase tension
Undermine dissatisfaction
You are a volunteer and you are organising a charity book sale. The chairperson is nice but very ineffective at meetings and lets people talk for too long and nothing gets done. You get impatient so you have decided to gently remind the chairperson to stay on track and move on. The chairperson didn't like you doing this at first but now is okay with this.
Forming
Storming
Norming
Performing
People are likely to be suspicious of one another?
Forming
Storming
Norming
Performing
Your teacher put you into groups to work on a project. You volunteered to take photographs for the project and all agreed. Then Mary announces she wants to do this too as she is not good at researching. You have to sort it out.
Forming
Storming
Norming
Performing
A new committee has been set up in your local area to fundraise for a new playground. At the meeting everybody is looking around and a man called Larry who is very confident speaks up with his ideas. You feel relieved that someone has taken control and leadership.
Forming
Storming
Norming
Performing
You go on holidays with a group of friends. Sarah, who is one of your friends, has brought along two other people. Mary and Jane. At the start you don't like Jane. You find her very bossy and opinionated. After a few days you get to like her and understand that although she is bossy and opinionated, she is also very generous and caring.
Forming
Storming
Norming
Performing
You are working on a project with your group in college. You are not happy with how it is going. You have some suggestions for the group and now feel brave enough to speak up.
Forming
Storming
Norming
Performing
You are given a project and a team by your teacher. It is near to dateline and everyone manage to complete the tasks given by the group leader. Your team manage to create the building blocks in time.
Forming
Storming
Norming
Performing
Characteristics of Successful Teams
Small size, diverse makeup
Agreement on purpose and procedures
Ability to confront conflict
Good communication technique
Competition with one another
A meeting room does not need to be strictly organized to set the stage for conducting chapter business.
True
False
Decorating your meeting space in a creative way is strictly forbidden.
True
False
