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Quiz 6: TDT 212: Chapter 8

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

Risk Management refers to the complex set of processes, rules, tools and systems used by corporate legal departments to (a)   , implement and monitor an integrated approach to business problems.

2.

(a)   listening is imperative to the communication process

3.

_________________ between people are the main determining factor in the overall quality of their commonly shared reality.

a)

Relationships

b)

Communication

4.

Accept people for who they are and consider all people to be unique and accept that as a positive, rather than a source of frustration. This statement refer to ____________.

a)

Respect

b)

Understanding

c)

Acceptance

d)

Transparency

5.

Make every attempt to appreciate and understand the differences that go into making each individual unique and special. This statement refer to ____________.

a)

Respect

b)

Understanding

c)

Acceptance

d)

Transparency

6.

Empower all those with who come into contact, respecting their individuality and encouraging their input. This statement refer to ____________.

a)

Respect

b)

Understanding

c)

Acceptance

d)

Empowerment

7.

Honesty is (a)   .

8.

(a)   is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while traveling, either internationally or within one's own country

9.

The most common risks that are covered by travel insurance plans is ______________.

a)

Transportation fees

b)

Medical emergency

10.

Remember that your customers are __________, not _______________.

a)

things, humans

b)

people, numbers

c)

numbers, people