WorksheetsDBM- Communication skills and cases studies
Total questions: 12
Worksheet time: 6mins
People who are shy, lonely or lack friendship skills often don't know how to begin or keep a conversation going
TRUE
FALE
Which of the following is not something we should do when we are starting a conversation with someone we do not know?
Introduce yourself
Only talk about things that you have knowledge about
Ask informational questions that can be used to keep the conversation going
Make eye contact and give the person your full attention
Show you are listening by following a comment with an additional question
CASE STUDY:
You were given a project and it started off very well,but by the following week,progress has declined as the following problems have emerged.
THE PROBLEMS:
Yasmin has been conducting interviews with a survey sample on behalf of the team and has not been keeping detailed records of all the interviews.
Asyraf wanted to meet Wong at the office,but Wong did not show up.
Rishi set up a spreadsheet for recording the result without consulting the others.Both Yasmin and Asyraf saw significant disadvantages with Rishi’s spreadsheet.
During team meetings,Rishi likes to talk about ideas and activities,whereas Yasmin likes to focus on one item at a time.Yasmin thinks that Rishi interrupts Asyraf and Wong too much and causes the team to lag.
1) What is the nature and likely cause of communication breakdown in the team?
2) How could the team improve the communication process and build better interpersonal relationship between the members?
