WorksheetsCommunication Careers in business and Safety considerations
Total questions: 15
Worksheet time: 8mins
All the following are careers associated with communication media in business EXCEPT
Receptionist
secretary
hairdresser
social media manager
A receptionist does all the following EXCEPT
greet visitor
Directs visitors and give instructions
Make announcements
Monitor logbook and issue visitor badges
Which of the following is a duty of the secretary?
Write business letters and memorandum
Make posts on social media
Greet visitors
Prepare meals
What does this person do?
Greet visitors
Managers are incharge of representing a company across social channels (facebook, instagram, twitter, youtube etc.)
Chill and make friends on all social media
Write letters and memorandum
Kevin handles all external and internal calls for a company. He answers the phone and sends the calls to the correct destinations within the company. Kevin is a ______
social media manager
caller
switch board operator
manager
Who is the person who greets you at a hotel and assists you with booking your room?
secretary
receptionist
social media manager
manager
True/False
It is ok to call customers before 9 a.m and after 6 p.m.
True
False
Speak very loudly or shout whenever customers cannot hear you
True
False
Answer the phone within three rings
True
False
When talking to a customer you can end the call at anytime you wish to
True
False
Slangs should be used when speaking to a customer.
True
False
You should introduce your self at the beginning of each call
True
False
When speaking to a caller, be short and stick to the important points
True
False
When on a call, you should stay positive and remain cheerful
True
False
You can leave a customer on hold for along long period of time
True
False
