WorksheetsHigher AIT - Time and Task Management
Total questions: 22
Worksheet time: 11mins
A Senior Administrator will require specific skills and qualities.
A skill is something you are competent in and can be learned and developed
True
False
Which of the following is NOT a skill required by a Senior Administrator?
Good communication skills when dealing with customers to deliver satisfaction and deal with staff at all levels of the organisation
Delegation skills in order to allocate tasks fairly and to those best suited to the work
Organised and able to prioritise to ensure deadlines are met
Unable to work unsupervised which will impact productivity
Which of the following are qualities required by a Senior Administrator? (Select three correct answers)
Supportive and approachable attitude to help lead a team
Indiscreet and dishonest when dealing with sensitive staff matters
Able to discipline staff in order to ensure that policies are followed at all times and standards are set
Can stay calm under pressure to deal well with a crisis situation
Which of the following is NOT a reason why Senior Administrators need good IT skills?
In order to troubleshoot problems that other staff have
To be able to prove they deserve their pay grade salary
To be able to coordinate/monitor the work of others in the department
To be able to train other staff who report to them
What are three reasons why some managers are reluctant to delegate?
May fear loss of control/fear of staff taking over
Unable to trust subordinates to complete work on time or of a suitable quality
Fear of conflict/upsetting staff
They trust subordinate to complete work on time and to a suitable quality standard
Targets should be SMART. What does SMART stand for?
Specific, Measurable, Agreed, Realistic, Timely
Specific, Monetised, Agreed, Real-time, Technical
Summarised, Mobile, Agreed, Reliable, Timely
Specialised, Mobilised, Artistic, Realistic, Timely
Which task management method is described below:
This is a document that can be prepared to help plan a long-term project and show the tasks that need to be completed, an estimate of how long the task will take and any notes to explain actions
Personal Development Plan
Action Plan
To-Do List
SMART target
Which method of monitoring and evaluating an employee's work is described below:
Where some but not all of the tasks are looked over by the immediate supervisor to ensure that standards are being met
Sample checks
Double checks
Gantt chart
Appraisal
Which method of monitoring and evaluating an employee's work is described below:
When an employee is paired with a more experienced member of staff at the same level in the organisation for help and advice
Buddy system
Mentoring system
Appraisal
Personal development plan
Which method of monitoring and evaluating an employee's work is described below:
Where a more senior member of staff is assigned to a junior employee for regular catch ups to offer help and advice. This tends to be someone other than their line manager.
Sample checks
Buddy system
Mentoring system
Internal audits
Which method of monitoring and evaluating an employee's work is described below:
Process which allows staff and manager to review current performance and helps identify and evaluate the training and development needs of staff. This focuses on current strengths and weaknesses and assesses employee's career development
Appraisal
Action plan
Mentoring system
Internal audits
Which of the following is NOT a justification for monitoring and evaluating employee work?
Ensures tasks are completed by the due date, ensuring that the reputation of the company is maintained
Keeps staff on track, ensuring they are not distracted and improves their productivity
To find out if assistance or additional resources are required to reduce the stress of the staff member and get the task done
To check up on staff as they cannot be trusted to work independently at any time
