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WorksheetsOutsourcing Call Centres
Total questions: 10
Worksheet time: 5mins
What is a TNC?
Three-National Countries
Three-National Companies
Trans-National Company
Trans-National Country
Name a famous TNC. e.g. McDonalds
Name a company that has call centres in India
What is SEA-WE-ME-3?
Satellite internet
Underwater internet cables
The name of a famous boat
The name of a famous satellite
When was SEA-WE-ME-3 completed?
1991
1999
2005
2012
How many people do UK call centres employ?
90,000
300,000
400,000
700,000
Why is India a good place for TNCs to put their call centres? Tick the ones you think are correct.
It is close to the UK so easy to make calls
English is well spoken in India
Their workers/labour cost a lot
They have good ICT skills and well connected to the internet
How much cheaper was it for Aviva to employ workers in India?
10%
30%
40%
70%
Having call centres in India has benefits for India as well as the trans-national company.
True
False
How many jobs does Aviva provide in India?
Over 50,000
Over 100,000
Over 5,000
Over 1,000
