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Higher AIT - Communication

Total questions: 22

Worksheet time: 11mins

Name
Class
Date
1.

How many methods of communication are there?

a)

5

b)

4

c)

6

2.

Internal communication tends to be...

a)

Informal

b)

Formal

3.

External communication is important because...

a)

It helps create a good impression

b)

It helps work to flow within the office

c)

It helps foster good relationships between staff

4.

What is the software package used for VISUAL communication?

a)

PowerPoint

b)

Publisher

c)

Excel

d)

Access

5.

What are the advantages of written communication? (Pick 2)

a)

Provides a permanent record for the future

b)

Allows for a two way discussion

c)

Appropriate for personal messages and delicate situations

d)

Can be more structured and consistent

6.

What are the disadvantages of written communication? (Pick 2)

a)

Can take longer to prepare and send

b)

Sender cannot use non-verbal cues, such as body language

c)

Distractions and interruptions can interfere

d)

Number of participants may be limited

7.

What are the advantages of oral communication? (Pick 2)

a)

Allows for two-way discussion/interaction

b)

Information can be given quickly

c)

Provides a permanent record for the future

d)

Can be more structured and consistent

8.

What barrier to effective communication is this "The receiver doesn't engage with the message so the meaning is lost"

a)

Lack of interest

b)

Lack of feedback

c)

Differences in perception

d)

Distortion

9.

What barrier to effective communication is this "Too much information can make the recipient tired and confused"

a)

Information overload

b)

Lack of feedback

c)

Differences in perception

d)

Distortion

10.

What method of communication would you use if you wanted to ask your colleague for advice?

a)

Written

b)

Oral

c)

Electronic

d)

Visual

11.

You have been asked to send event information to a guest speaker. What would be the best method of communication?

a)

Oral

b)

Written

c)

Visual

12.

A memoranda is a form of...

a)

Written

b)

Oral

c)

Visual

d)

Electronic

13.

Is this effect of poor communication based on the individual employee or organisation?


"Poor communication may lead to poor decision-making."

a)

Individual employee

b)

Organisation

14.

Is this an effect of poor communication based on the individual employee or organisation?


"Low morale and low self-confidence ."

a)

Individual employee

b)

Organisation

15.
'The user finds it difficult to identify the key points and remember them at a later date'.  This an effect of which barrier to communication?
a)
Technical faults
b)
Information overload
c)
Physical distractions
d)
Use of jargon or slang
16.
A consequence of poor file management is . . .
a)
The system is slow because servers fill up with old and unused files
b)
Files can be found more easily which saves time
c)
Files can be easily identified because the file names are relevant
d)
Backup versions are saved to a server in another location
17.
Which of the following is NOT an advantage of using email to communicate?
a)
Information is received instantly and at a much cheaper cost than phoning
b)
Viruses can result in files being deleted or stolen
c)
Recipients can edit, save and print attachments
d)
Email groups can be created to send one message to many people at once
18.
Which of the following is NOT a feature of an electronic diary?
a)
Reminders can be sent to make sure important meetings are not missed
b)
Recurring appointments only need to be entered once
c)
Two appointments can be scheduled for the same day and time
d)
The diaries of several staff can be checked at the same time to find appropriate dates and times
19.
Which method of communication would be most appropriate to deal with discipline matters?
a)
A memo
b)
A one-to-one-meeting
c)
A letter
d)
A staff meeting
20.
Which one of the following is NOT included in a Staff Handbook?
a)
Daily announcements
b)
History of organisation
c)
Health and safety policy
d)
Management structure of organisation
21.
Which of the following is NOT an advantage of face-to-face communication?
a)
Both parties receive instant feedback
b)
Non-verbal cues can be used
c)
Strong personalities and emotions can cause a barrier
d)
Feelings can be expressed to help understanding
22.
An advantage of face-to-face communication is
a)
Discussion and clarification are possible
b)
A permanent record is kept for future reference
c)
It is a good method to communicate complicated information
d)
Recipients are less likely to forget important points

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