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WorksheetsKnowledge Challenge
Total questions: 15
Worksheet time: 8mins
What does KPI stands for?
Key Products Information
Key Power Influences
Key performance Indicators
How much coffee cherries yield a coffee tree produces? And how much roasted?
Yield:2.25kg roasted:450g
Yield:4.25kg roasted:600g
Yield:4.25kg roasted:250g
What are the brewed coffee routine steps?
Clean, reset, brew
Prepare, weight, brew
Reset, prepare, brew
What are the four fundamentals of latte art?
Flow, Fill, Locate, Draw
Flow, Distance, Location, Angle
Pour, Draw, Location, Angle
The steam wand is blown out for 2 secs after each use. Why is this important?
Milk is sucked back into the wand during steaming
To avoid cross contamination of different milk / non dairy options
Reduces the amount of calls out to repair the steamwand
All of the choices are correct
Smiling and looking away from from customers is a good example of non verbal communication.
True
False
The Coffee Cherry has the following layers
Outer Skin, Mucilage, Parchment, Silver Skin, Green Bean, Juice
Outer Skin, Juice, Mucilage, Parchment, Silver Skin, Green Bean
Outer Skin, Pulp, Mucilage, Parchment, Silver Skin, Green Bean
At a company level, we have found that 3 things move customers to be highly satisfied with their Starbucks Experience: A balanced delivery of:
Beverage Quality, Friendliness of partners, Speed of Service
Friendliness of Partners, Speed of Service, Starbucks Experience
QASA, Shoppie Scores, Speed of Service
The 4 varietals of Arabica Coffee outside of Ethiopia are
Bourbon, Cannephora, Typica, Catuai
Bourbon, Cannephora, Symica, Tactuai
Bourbon, Typica, Catura, Catuai
Farmers Support Center opens in Rwanda
1995
2008
2007
2000
Starbucks becomes the Worlds Largest Buyer of Fair Trade Certified Coffee
2008
2009
2010
2011
Who should remove money from an active till to get change?
Register Partner
Shift Supervisor
Store Manager
How many pumps of sauce should you add for a Grande
DSIS with White Mocha prepared with Blonde Espresso Roast?
1
2
3
In which year did Starbucks partner with CI - Conservation International?
1995
1998
2008
1987
What is the primary source of Starbucks communications
(a)
