Worksheets14 Sales
Total questions: 18
Worksheet time: 9mins
What is the main objective of the sales department?
Improve customer service
Improve the property’s appearance
Increase customer loyalty
Increase the business’ bottom line
What is the primary task of sales professionals?
Conduct quality audits
Increase customer loyalty
Increase the business’s bottom line
Locate, connect and engage clients
1. What is the one thing all sales departments need?
A large staff
A strong budget
Flexible work environment
Sales staff with good people skills
1. What sales position is responsible for identifying and implementing sales strategies?
Director of Meeting, Events, and Convention Sales
Director of Sales
Sales Manager
Vice President or Director of Sales and Marketing
What sales position is responsible for overseeing sales managers and sales staff?
Director of Sales
Director of Meeting, Events, and Convention Sales
Sales Manager
Vice President or Director of Sales and Marketing
What sales position is responsible for guiding the day-to-day sales efforts?
Director of Sales
Director of Meeting, Events, and Convention Sales
Sales Manager
Vice President or Director of Sales and Marketing
What sales position is responsible for creating a sales plan and monitoring its success throughout the year?
Director of Sales
Director of Meeting, Events, and Convention Sales
Sales Manager
Vice President or Director of Sales and Marketing
In order to accomplish his or her responsibilities, what must a sales professional be willing and able to do?
Be organized and use good time-management skills
Be well-spoken
Use good listening skills
All of the above
Which prospecting method allows sales to collect usable information on potential clients that can then be followed up with an e-mail or phone call?
Cold calls
Customer relationship management
Online lead generation
Referrals
What information should be placed in a CRM database?
Anything relative to past and future customer interactions
Contact information only
Demographic information only
Family size only
(a) is an effective way to manage the time commitment networking requires.
A hotel, florist, and photographer joining forces to produce a marketing/advertising campaign is an example of (a) .
What is considered a very cost effective way to generate new business?
Business network
Business strategic alliances
Online lead generation
Referrals
Sales is strictly the responsibility of the sales team.
True
False
Upselling, cross-selling, and suggestive selling can often be accomplished by non-sales employees.
True
False
Upselling is the sales technique that involves selling additional products to an existing client.
True
False
The area of specialty sales is a major source of revenue for the hospitality and tourism industry.
True
False
Suggestive selling encourages a client or guest to upgrade to more expensive products, goods, or services.
True
False
