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Quality Production

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

What is the minimum acceptable standard of production or service acceptable to consumers?

a)

Quality

b)

Quality Standard

c)

Quality Control

d)

Quality Assurance

2.

Why is quality important? Check all that applies.

a)

Develop a strong brand image

b)

Charge premier discounts

c)

Shortens product cycles so customers can buy again

d)

Reduce customers

e)

Encourage wholesalers to stock products

3.

Quality assurance means:

a)

Checking all finished products for faults

b)

Setting quality standards at all stages of products

c)

Assuring customers that products are of the highest standard

d)

Assuring workers that the work they do is of a high quality

4.

Which of the following is an advantage of quality control?

a)

Expensive to pay employees to check the products

b)

Doesn't find why the fault occurred

c)

Some faulty products may be discovered

d)

Increased costs if faulty products are scrapped

5.

Which of the following is a disadvantage of quality assurance?

a)

Tries to eliminate faults

b)

Expensive to train employees to check products

c)

Customer complaints are reduced

d)

Expensive to train quality control inspectors

6.

Which of the following best describes quality?

a)

The service provided to a customer before, during and after purchasing.

b)

Products being made to a high standard to meet customer needs.

c)

A high level of productivity.

d)

Highly skilled professional creating a product

7.

Which of the following is usually true about poor quality products?

a)

They are in demand

b)

They fail to meet customers expectations

c)

They are expensive

d)

They attract new customers

8.

What is a disadvantage of quality control?

a)

It reduces wastage

b)

Inspection only takes place at the end

c)

Inspection takes place in every stage

d)

There is only one quality inspector

9.

What is an advantage of quality assurance?

a)

Only the quality inspectors take responsibilities

b)

It is repetitive

c)

Possibility of earning quality awards

d)

Inspection only happens in the end which saves time

10.

What is the best methods of improving quality in the company?

a)

Expansion

b)

Lowering costs

c)

Staff and Management Training

d)

Lower quality standards